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High tech and high touch : The managerial perspective

Technology revolution has made today’s organizations more challenging than yesterday. Technology has significantly affected almost every worker, both in the workplace and outside. The rapid and continuous speed of technology has changed the pattern of employment across the world. Now with technology...

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Main Authors: Abdullah, Nor Azimah Chew, Yusof, Ab. Aziz
Format: Conference or Workshop Item
Language:English
Published: 2008
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/2670/1/Pages_from_NHRM_proceedings_2008_160708777.pdf
http://repo.uum.edu.my/2670/
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spelling my.uum.repo.26702016-04-26T00:48:33Z http://repo.uum.edu.my/2670/ High tech and high touch : The managerial perspective Abdullah, Nor Azimah Chew Yusof, Ab. Aziz HD28 Management. Industrial Management Technology revolution has made today’s organizations more challenging than yesterday. Technology has significantly affected almost every worker, both in the workplace and outside. The rapid and continuous speed of technology has changed the pattern of employment across the world. Now with technology, productivity enhancement, effectiveness improvement and competitive edge creation are possible. Thus, rapid technological changes have an impact on human resources. Hence, management of the information technology or also known as knowledge management is vital in determining the success or failure of organizations. As such, organizations are at the crossroad of either adapting the rapid technology or facing declining in organizational viability. Although the importance of knowledge has been recognized but alas organizations are unable to manage it as they neither understood the problems and opportunities nor strategies and solutions. Proactive adapting and designing the information technology is crucial, as accommodating information technology with organizational structure will create problems in the organizational culture. Roles of individual must be clearly defined to create successful interaction between high tech and soft touch of the twin. Nurturing the user-system interaction is critical as to have them talk the same language without confusion, misunderstanding and logical inconsistencies. As such, management will face three barriers that will affect the system in organization: autonomy, recognition and individualism. Therefore, top management has to use their power to ensure the designation of information is based on professional value like consistence, reliable, practical and flexible in order to avoid destructive conflict, feeling of alienation and evoking anger. Thus, marrying the technology with organizational structure will produce new knowledge that will enable the twin (high tech and soft touch) to be attached and not separated ever after. 2008 Conference or Workshop Item NonPeerReviewed application/pdf en http://repo.uum.edu.my/2670/1/Pages_from_NHRM_proceedings_2008_160708777.pdf Abdullah, Nor Azimah Chew and Yusof, Ab. Aziz (2008) High tech and high touch : The managerial perspective. In: The 4th National Human Resource Management Conference 2008, 17-19 August 2008 , Tiara Beach Resort, Port Dickson. (Unpublished)
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Abdullah, Nor Azimah Chew
Yusof, Ab. Aziz
High tech and high touch : The managerial perspective
description Technology revolution has made today’s organizations more challenging than yesterday. Technology has significantly affected almost every worker, both in the workplace and outside. The rapid and continuous speed of technology has changed the pattern of employment across the world. Now with technology, productivity enhancement, effectiveness improvement and competitive edge creation are possible. Thus, rapid technological changes have an impact on human resources. Hence, management of the information technology or also known as knowledge management is vital in determining the success or failure of organizations. As such, organizations are at the crossroad of either adapting the rapid technology or facing declining in organizational viability. Although the importance of knowledge has been recognized but alas organizations are unable to manage it as they neither understood the problems and opportunities nor strategies and solutions. Proactive adapting and designing the information technology is crucial, as accommodating information technology with organizational structure will create problems in the organizational culture. Roles of individual must be clearly defined to create successful interaction between high tech and soft touch of the twin. Nurturing the user-system interaction is critical as to have them talk the same language without confusion, misunderstanding and logical inconsistencies. As such, management will face three barriers that will affect the system in organization: autonomy, recognition and individualism. Therefore, top management has to use their power to ensure the designation of information is based on professional value like consistence, reliable, practical and flexible in order to avoid destructive conflict, feeling of alienation and evoking anger. Thus, marrying the technology with organizational structure will produce new knowledge that will enable the twin (high tech and soft touch) to be attached and not separated ever after.
format Conference or Workshop Item
author Abdullah, Nor Azimah Chew
Yusof, Ab. Aziz
author_facet Abdullah, Nor Azimah Chew
Yusof, Ab. Aziz
author_sort Abdullah, Nor Azimah Chew
title High tech and high touch : The managerial perspective
title_short High tech and high touch : The managerial perspective
title_full High tech and high touch : The managerial perspective
title_fullStr High tech and high touch : The managerial perspective
title_full_unstemmed High tech and high touch : The managerial perspective
title_sort high tech and high touch : the managerial perspective
publishDate 2008
url http://repo.uum.edu.my/2670/1/Pages_from_NHRM_proceedings_2008_160708777.pdf
http://repo.uum.edu.my/2670/
_version_ 1644278297494814720
score 13.211869

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