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The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals

Health care sector in developing countries is striving for sustainable performance, where total quality management and national culture has considered as a key strategy for the hospitals to become more effective. Although, to understand the diverse perceptions of health care sector performance, this...

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Main Authors: Maqbool, Muhammad Qasim, Din, Badariah
Format: Article
Language:English
Published: Academic Research Publishing Group 2019
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/25771/1/TJSSR%205%201%202019%2067%2077.pdf
http://repo.uum.edu.my/25771/
http://doi.org/10.32861/jssr.51.67.77
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spelling my.uum.repo.257712019-03-17T02:59:34Z http://repo.uum.edu.my/25771/ The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals Maqbool, Muhammad Qasim Din, Badariah HD28 Management. Industrial Management Health care sector in developing countries is striving for sustainable performance, where total quality management and national culture has considered as a key strategy for the hospitals to become more effective. Although, to understand the diverse perceptions of health care sector performance, this study aims to examine the impact of information technology infrastructure (ITI), human resource management practices (HRM) on the health care sector performance in Pakistan with the mediating effect of total quality management and the moderating role of national culture. However, this research used SmartPLS (SEM) 3.0 for the analysis of survey data (n = 249) collected from doctors working in public hospitals of Pakistan. Empirical results found that from six direct hypothesis,five have a direct strong relationship with total quality management (TQM) and organization performance (OP). Where, total quality management mediates the relationship between HRM and organization performance except ITI. Finally, national culture moderated the relationship between TQM and organization performance. Academic Research Publishing Group 2019 Article PeerReviewed application/pdf en http://repo.uum.edu.my/25771/1/TJSSR%205%201%202019%2067%2077.pdf Maqbool, Muhammad Qasim and Din, Badariah (2019) The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals. The Journal of Social Sciences Research, 5 (1). pp. 67-77. ISSN 24136670 http://doi.org/10.32861/jssr.51.67.77 doi:10.32861/jssr.51.67.77
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Maqbool, Muhammad Qasim
Din, Badariah
The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals
description Health care sector in developing countries is striving for sustainable performance, where total quality management and national culture has considered as a key strategy for the hospitals to become more effective. Although, to understand the diverse perceptions of health care sector performance, this study aims to examine the impact of information technology infrastructure (ITI), human resource management practices (HRM) on the health care sector performance in Pakistan with the mediating effect of total quality management and the moderating role of national culture. However, this research used SmartPLS (SEM) 3.0 for the analysis of survey data (n = 249) collected from doctors working in public hospitals of Pakistan. Empirical results found that from six direct hypothesis,five have a direct strong relationship with total quality management (TQM) and organization performance (OP). Where, total quality management mediates the relationship between HRM and organization performance except ITI. Finally, national culture moderated the relationship between TQM and organization performance.
format Article
author Maqbool, Muhammad Qasim
Din, Badariah
author_facet Maqbool, Muhammad Qasim
Din, Badariah
author_sort Maqbool, Muhammad Qasim
title The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals
title_short The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals
title_full The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals
title_fullStr The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals
title_full_unstemmed The mediating role of total quality management between human resource practices, information technology infrastructure and performance of Pakistan public hospitals
title_sort mediating role of total quality management between human resource practices, information technology infrastructure and performance of pakistan public hospitals
publisher Academic Research Publishing Group
publishDate 2019
url http://repo.uum.edu.my/25771/1/TJSSR%205%201%202019%2067%2077.pdf
http://repo.uum.edu.my/25771/
http://doi.org/10.32861/jssr.51.67.77
_version_ 1644284421817237504
score 13.211869

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