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Solution approach to civil service reforms challenges for effective service delivery in Nigeria

The service delivery in Nigeria has remained a challenged while the erstwhile causes identified and solutions offered in the past have not really helped in the containment. Therefore, there is a need for a new approach to investigate the series of reforms that have been introduced by successive gove...

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Main Authors:	Mark, Ochala, Zainuddin, Ruslan
Format:	Article
Language:	English
Published:	Society of Scientific Research and Education (SSRE) 2018
Subjects:	HD28 Management. Industrial Management
Online Access:	http://repo.uum.edu.my/25736/1/IJMRR%208%201%202018%201%2011.pdf http://repo.uum.edu.my/25736/ http://ijmrr.com/view%20jouranal.aspx
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spelling	my.uum.repo.257362019-03-10T07:01:17Z http://repo.uum.edu.my/25736/ Solution approach to civil service reforms challenges for effective service delivery in Nigeria Mark, Ochala Zainuddin, Ruslan HD28 Management. Industrial Management The service delivery in Nigeria has remained a challenged while the erstwhile causes identified and solutions offered in the past have not really helped in the containment. Therefore, there is a need for a new approach to investigate the series of reforms that have been introduced by successive government. Centered on the research question set forth for this paper, sixteen informants who oversee the affairs of ministries and staff matters across different sphere of work force in Nigeria were probed about their perceptions on the possible solutions to the moribund reforms in civil service and service delivery in Nigeria. The sampling design was based on purposive method while Thematic data analysis technique was used to analyze the interviews data. However, qualitative computer data analysis software (NVIVO 10) was used to facilitate the process of storing, sorting, coding, analyzing and preparation of representation of the data. Arising from this, the paper established the nexus of solutions in relation to restructuring that requires creating enabling environment, carrying out employment by merit and federal character, introduction of comprehensive staff welfare and purging of corruption in the civil service. Similarly, as part of attempt to find answers to these challenges it was discovered that regular re-training of civil servants, improvement in the management of information and feedback to, the need for continuity of policy implementation and Prompt Response to public Complaints. Meanwhile, this study’s findings have significantly contributed to the understanding of the spiral of the challenges of the civil service reform through the solutions advanced by this study. These are imperative because identification of solutions could create efficient strategies for governments and lessons for civil servants. Society of Scientific Research and Education (SSRE) 2018-01 Article PeerReviewed application/pdf en http://repo.uum.edu.my/25736/1/IJMRR%208%201%202018%201%2011.pdf Mark, Ochala and Zainuddin, Ruslan (2018) Solution approach to civil service reforms challenges for effective service delivery in Nigeria. International Journal of Management Research & Review, 8 (1). pp. 1-11. ISSN 2249-7196 http://ijmrr.com/view%20jouranal.aspx
institution	Universiti Utara Malaysia
building	UUM Library
collection	Institutional Repository
continent	Asia
country	Malaysia
content_provider	Universiti Utara Malaysia
content_source	UUM Institutionali Repository
url_provider	http://repo.uum.edu.my/
language	English
topic	HD28 Management. Industrial Management
spellingShingle	HD28 Management. Industrial Management Mark, Ochala Zainuddin, Ruslan Solution approach to civil service reforms challenges for effective service delivery in Nigeria
description	The service delivery in Nigeria has remained a challenged while the erstwhile causes identified and solutions offered in the past have not really helped in the containment. Therefore, there is a need for a new approach to investigate the series of reforms that have been introduced by successive government. Centered on the research question set forth for this paper, sixteen informants who oversee the affairs of ministries and staff matters across different sphere of work force in Nigeria were probed about their perceptions on the possible solutions to the moribund reforms in civil service and service delivery in Nigeria. The sampling design was based on purposive method while Thematic data analysis technique was used to analyze the interviews data. However, qualitative computer data analysis software (NVIVO 10) was used to facilitate the process of storing, sorting, coding, analyzing and preparation of representation of the data. Arising from this, the paper established the nexus of solutions in relation to restructuring that requires creating enabling environment, carrying out employment by merit and federal character, introduction of comprehensive staff welfare and purging of corruption in the civil service. Similarly, as part of attempt to find answers to these challenges it was discovered that regular re-training of civil servants, improvement in the management of information and feedback to, the need for continuity of policy implementation and Prompt Response to public Complaints. Meanwhile, this study’s findings have significantly contributed to the understanding of the spiral of the challenges of the civil service reform through the solutions advanced by this study. These are imperative because identification of solutions could create efficient strategies for governments and lessons for civil servants.
format	Article
author	Mark, Ochala Zainuddin, Ruslan
author_facet	Mark, Ochala Zainuddin, Ruslan
author_sort	Mark, Ochala
title	Solution approach to civil service reforms challenges for effective service delivery in Nigeria
title_short	Solution approach to civil service reforms challenges for effective service delivery in Nigeria
title_full	Solution approach to civil service reforms challenges for effective service delivery in Nigeria
title_fullStr	Solution approach to civil service reforms challenges for effective service delivery in Nigeria
title_full_unstemmed	Solution approach to civil service reforms challenges for effective service delivery in Nigeria
title_sort	solution approach to civil service reforms challenges for effective service delivery in nigeria
publisher	Society of Scientific Research and Education (SSRE)
publishDate	2018
url	http://repo.uum.edu.my/25736/1/IJMRR%208%201%202018%201%2011.pdf http://repo.uum.edu.my/25736/ http://ijmrr.com/view%20jouranal.aspx
_version_	1644284411506589696
score	13.211869

Solution approach to civil service reforms challenges for effective service delivery in Nigeria

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