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The impact of TQM tools and organisation performance in Malaysia Small and Medium Enterprise (SMEs): A survey result

Total Quality Management (TQM) is an important management tool for continuous improvement in an organization for enhancing their performance.TQM tools are very essential in supporting TQM activities.However, small and medium enterprises (SMEs) have inadequate resources and awareness of motivation fo...

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Main Authors: Ahmad, Md Fauzi, Chan, Jessica Siew Yin, Muhd Nor, Nik Hisyamudin, Chan, Shiau Wei, Abdul Hamid, Norhadilah, Ahmad, Ahmad Nur Aizat, Abdul Rahman, Nor Aida, Mohd Nawi, Mohd Nasrun
Format: Article
Language:English
Published: ExcelingTech Publishers 2018
Subjects:
HB Economic Theory
Online Access:http://repo.uum.edu.my/24399/1/IJSCM%20%207%203%202018%20101%20106.pdf
http://repo.uum.edu.my/24399/
http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/2177
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spelling my.uum.repo.243992018-07-10T02:06:07Z http://repo.uum.edu.my/24399/ The impact of TQM tools and organisation performance in Malaysia Small and Medium Enterprise (SMEs): A survey result Ahmad, Md Fauzi Chan, Jessica Siew Yin Muhd Nor, Nik Hisyamudin Chan, Shiau Wei Abdul Hamid, Norhadilah Ahmad, Ahmad Nur Aizat Abdul Rahman, Nor Aida Mohd Nawi, Mohd Nasrun HB Economic Theory Total Quality Management (TQM) is an important management tool for continuous improvement in an organization for enhancing their performance.TQM tools are very essential in supporting TQM activities.However, small and medium enterprises (SMEs) have inadequate resources and awareness of motivation for implementing TQM tools in their companies.Hence, the purpose of this study is to identify the extent level of TQM tools and to examine the relationship between TQM tools and organisational performance.Hypotheses have been developed by identifying twenty TQM tools which considered vital in TQM implementation.400 questionnaires have been distributed through random sampling in final study.Finally, 80 questionnaires were received or 25.0% response rate for final study.The study result shows that the extent level in TQM tools is in high and moderate level.Furthermore, there is a significant relationship between TQM tools and organisational performance in SMEs. However, the relationships are in moderate and low level.The study is important for SMEs to gain insight on the effect of TQM practices towards TQM tools in organizational performance and identify the most important tools and techniques for their companies in future implementation. ExcelingTech Publishers 2018 Article PeerReviewed application/pdf en http://repo.uum.edu.my/24399/1/IJSCM%20%207%203%202018%20101%20106.pdf Ahmad, Md Fauzi and Chan, Jessica Siew Yin and Muhd Nor, Nik Hisyamudin and Chan, Shiau Wei and Abdul Hamid, Norhadilah and Ahmad, Ahmad Nur Aizat and Abdul Rahman, Nor Aida and Mohd Nawi, Mohd Nasrun (2018) The impact of TQM tools and organisation performance in Malaysia Small and Medium Enterprise (SMEs): A survey result. International Journal of Supply Chain Management (IJSCM), 7 (3). pp. 101-106. ISSN 2050-7399 http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/2177
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HB Economic Theory
spellingShingle HB Economic Theory
Ahmad, Md Fauzi
Chan, Jessica Siew Yin
Muhd Nor, Nik Hisyamudin
Chan, Shiau Wei
Abdul Hamid, Norhadilah
Ahmad, Ahmad Nur Aizat
Abdul Rahman, Nor Aida
Mohd Nawi, Mohd Nasrun
The impact of TQM tools and organisation performance in Malaysia Small and Medium Enterprise (SMEs): A survey result
description Total Quality Management (TQM) is an important management tool for continuous improvement in an organization for enhancing their performance.TQM tools are very essential in supporting TQM activities.However, small and medium enterprises (SMEs) have inadequate resources and awareness of motivation for implementing TQM tools in their companies.Hence, the purpose of this study is to identify the extent level of TQM tools and to examine the relationship between TQM tools and organisational performance.Hypotheses have been developed by identifying twenty TQM tools which considered vital in TQM implementation.400 questionnaires have been distributed through random sampling in final study.Finally, 80 questionnaires were received or 25.0% response rate for final study.The study result shows that the extent level in TQM tools is in high and moderate level.Furthermore, there is a significant relationship between TQM tools and organisational performance in SMEs. However, the relationships are in moderate and low level.The study is important for SMEs to gain insight on the effect of TQM practices towards TQM tools in organizational performance and identify the most important tools and techniques for their companies in future implementation.
format Article
author Ahmad, Md Fauzi
Chan, Jessica Siew Yin
Muhd Nor, Nik Hisyamudin
Chan, Shiau Wei
Abdul Hamid, Norhadilah
Ahmad, Ahmad Nur Aizat
Abdul Rahman, Nor Aida
Mohd Nawi, Mohd Nasrun
author_facet Ahmad, Md Fauzi
Chan, Jessica Siew Yin
Muhd Nor, Nik Hisyamudin
Chan, Shiau Wei
Abdul Hamid, Norhadilah
Ahmad, Ahmad Nur Aizat
Abdul Rahman, Nor Aida
Mohd Nawi, Mohd Nasrun
author_sort Ahmad, Md Fauzi
title The impact of TQM tools and organisation performance in Malaysia Small and Medium Enterprise (SMEs): A survey result
title_short The impact of TQM tools and organisation performance in Malaysia Small and Medium Enterprise (SMEs): A survey result
title_full The impact of TQM tools and organisation performance in Malaysia Small and Medium Enterprise (SMEs): A survey result
title_fullStr The impact of TQM tools and organisation performance in Malaysia Small and Medium Enterprise (SMEs): A survey result
title_full_unstemmed The impact of TQM tools and organisation performance in Malaysia Small and Medium Enterprise (SMEs): A survey result
title_sort impact of tqm tools and organisation performance in malaysia small and medium enterprise (smes): a survey result
publisher ExcelingTech Publishers
publishDate 2018
url http://repo.uum.edu.my/24399/1/IJSCM%20%207%203%202018%20101%20106.pdf
http://repo.uum.edu.my/24399/
http://ojs.excelingtech.co.uk/index.php/IJSCM/article/view/2177
_version_ 1644284043401887744
score 13.211869

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