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Design failure mode effects analysis and customer approach matrix: A case study in an automotive company

The most recent of increasing product failure among the automotive industry has encouraged the companies to implement quality tools such as design failure mode effects analysis (DFMEA) to prevent its defects from occurring, and transferred to the customer.The aims DFMEA to satisfy customer and stake...

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Main Authors: Ahmad, Mohd Akhir, Iteng, Rosman, Taib, Che Azlan
Format: Conference or Workshop Item
Language:English
Published: 2018
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/24231/1/p305.pdf
http://repo.uum.edu.my/24231/
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spelling my.uum.repo.242312018-06-04T01:04:47Z http://repo.uum.edu.my/24231/ Design failure mode effects analysis and customer approach matrix: A case study in an automotive company Ahmad, Mohd Akhir Iteng, Rosman Taib, Che Azlan HD28 Management. Industrial Management The most recent of increasing product failure among the automotive industry has encouraged the companies to implement quality tools such as design failure mode effects analysis (DFMEA) to prevent its defects from occurring, and transferred to the customer.The aims DFMEA to satisfy customer and stakeholders.Therefore, the using quality tools in automotive company such as DFMEA of new product development and customer approach matrix (CAM) are rarely present.This study to address the case study regarding DFMEA and CAM of new product development of automotive company in Malaysia.Thus, the outcome of this case study contributes to the enhancement of quality tools such as DFMEA and CAM in the automotive sector.The methodological approach adopted in this paper is a case study at an automotive company in Malaysia.Data were gathered from various sources. The study is limited to a single case study, several parts of new model are chosen which considers of new product development of vehicles. The study revealed that the using DFMEA as quality tools and CAM have a significant impact on organizational performance in the Malaysian automotive industry. 2018-02-26 Conference or Workshop Item NonPeerReviewed application/pdf en http://repo.uum.edu.my/24231/1/p305.pdf Ahmad, Mohd Akhir and Iteng, Rosman and Taib, Che Azlan (2018) Design failure mode effects analysis and customer approach matrix: A case study in an automotive company. In: 2nd Conference on Technology & Operations Management (2ndCTOM), February 26-27, 2018, Universiti Utara Malaysia, Kedah, Malaysia,. (Unpublished)
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Ahmad, Mohd Akhir
Iteng, Rosman
Taib, Che Azlan
Design failure mode effects analysis and customer approach matrix: A case study in an automotive company
description The most recent of increasing product failure among the automotive industry has encouraged the companies to implement quality tools such as design failure mode effects analysis (DFMEA) to prevent its defects from occurring, and transferred to the customer.The aims DFMEA to satisfy customer and stakeholders.Therefore, the using quality tools in automotive company such as DFMEA of new product development and customer approach matrix (CAM) are rarely present.This study to address the case study regarding DFMEA and CAM of new product development of automotive company in Malaysia.Thus, the outcome of this case study contributes to the enhancement of quality tools such as DFMEA and CAM in the automotive sector.The methodological approach adopted in this paper is a case study at an automotive company in Malaysia.Data were gathered from various sources. The study is limited to a single case study, several parts of new model are chosen which considers of new product development of vehicles. The study revealed that the using DFMEA as quality tools and CAM have a significant impact on organizational performance in the Malaysian automotive industry.
format Conference or Workshop Item
author Ahmad, Mohd Akhir
Iteng, Rosman
Taib, Che Azlan
author_facet Ahmad, Mohd Akhir
Iteng, Rosman
Taib, Che Azlan
author_sort Ahmad, Mohd Akhir
title Design failure mode effects analysis and customer approach matrix: A case study in an automotive company
title_short Design failure mode effects analysis and customer approach matrix: A case study in an automotive company
title_full Design failure mode effects analysis and customer approach matrix: A case study in an automotive company
title_fullStr Design failure mode effects analysis and customer approach matrix: A case study in an automotive company
title_full_unstemmed Design failure mode effects analysis and customer approach matrix: A case study in an automotive company
title_sort design failure mode effects analysis and customer approach matrix: a case study in an automotive company
publishDate 2018
url http://repo.uum.edu.my/24231/1/p305.pdf
http://repo.uum.edu.my/24231/
_version_ 1644284000599015424
score 13.211869

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