Applying TQM practices and service quality in higher education
Higher education sector has faced new paradigm of perspective in total quality management and service quality.Students is a main focus in higher education whereas they were assumed as customer focus because their satisfaction will be measured in order to ensure the quality is constantly improved. Th...
Saved in:
| Main Authors: | , , , , , |
|---|---|
| Format: | Article |
| Language: | English |
| Published: |
ISLAMIC WORLD Network for Environmental Science and Technology (IWNEST Publisher)
2015
|
| Subjects: | |
| Online Access: | http://repo.uum.edu.my/22497/1/IJAG%201%2014%202015%2050-56.pdf http://repo.uum.edu.my/22497/ http://www.iwnest.com/old/IJAG/2015/Special%20IPN%20Dec/50-56.pdf |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|