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Training effectiveness's in continuing professional development program for general insurance agents

Attaining training effectiveness for Continuing Professional Development (CPD) program will be beneficial for General Insurance Agents in performing their daily activities.The CPD Program for General Insurance Agents applies to all the practitioners in the general insurance agency force with effect...

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Main Authors: Badlishah, Shahrizal, Abdul Majid, Abdul Halim
Format: Article
Language:English
Published: UUM College of Business 2016
Subjects:
HD28 Management. Industrial Management
LC5201 Education extension. Adult education. Continuing education
Online Access:http://repo.uum.edu.my/22291/1/JTOM%2011%202%202016%20128%20136.pdf
http://repo.uum.edu.my/22291/
http://jtom.stmlportal.net/wp-content/uploads/2017/01/TRAINING-EFFECTIVENESSS-IN-CONTINUING-PROFESSIONAL-DEVELOPMENT-PROGRAM-FOR-GENERAL-INSURANCE-AGENTS.pdf
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spelling my.uum.repo.222912017-06-06T04:59:01Z http://repo.uum.edu.my/22291/ Training effectiveness's in continuing professional development program for general insurance agents Badlishah, Shahrizal Abdul Majid, Abdul Halim HD28 Management. Industrial Management LC5201 Education extension. Adult education. Continuing education Attaining training effectiveness for Continuing Professional Development (CPD) program will be beneficial for General Insurance Agents in performing their daily activities.The CPD Program for General Insurance Agents applies to all the practitioners in the general insurance agency force with effect from 1st January 2005 where the training hours and related requirements stipulated in the guidelines must be complied with. The Financial Mediation Bureau (FMB), now known as Ombudsman for Financial Services (OFS), a unit under the Central Bank of Malaysia had recorded 609 in 2015, 660 in 2014 and 742 in 2013 for General Insurance products. This report shows that the person who introduces to the public insurance products are not well versed with the product thus the knowledge imparted were different from what is it all about.In the insurance industry, the person is widely known as agent who plays the role as link between insurance companies and customers. This research has been conducted in two training session to find the best way to improve agent basic understanding on Negotiation thus connection to the higher-level knowledge is possible. Collaborative learning, which was introduced as a sharing session, through small group discussion has been chosen for the purpose of developing effective in undergoing the program.The Study concludes that agents are more comfortable to be open-minded and less stressful while learning with their peers compares to instructors. Based on interviews and observations, results found that collaborative learning do improve understanding and built critical thinking. The approach developed had resulted a more relax and conducive learning environment and the training effectiveness achieved served as evidence in agents’ performance UUM College of Business 2016 Article PeerReviewed application/pdf en http://repo.uum.edu.my/22291/1/JTOM%2011%202%202016%20128%20136.pdf Badlishah, Shahrizal and Abdul Majid, Abdul Halim (2016) Training effectiveness's in continuing professional development program for general insurance agents. Journal of Technology and Operations Management, 11 (2). pp. 128-136. ISSN 1823-514X http://jtom.stmlportal.net/wp-content/uploads/2017/01/TRAINING-EFFECTIVENESSS-IN-CONTINUING-PROFESSIONAL-DEVELOPMENT-PROGRAM-FOR-GENERAL-INSURANCE-AGENTS.pdf
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
LC5201 Education extension. Adult education. Continuing education
spellingShingle HD28 Management. Industrial Management
LC5201 Education extension. Adult education. Continuing education
Badlishah, Shahrizal
Abdul Majid, Abdul Halim
Training effectiveness's in continuing professional development program for general insurance agents
description Attaining training effectiveness for Continuing Professional Development (CPD) program will be beneficial for General Insurance Agents in performing their daily activities.The CPD Program for General Insurance Agents applies to all the practitioners in the general insurance agency force with effect from 1st January 2005 where the training hours and related requirements stipulated in the guidelines must be complied with. The Financial Mediation Bureau (FMB), now known as Ombudsman for Financial Services (OFS), a unit under the Central Bank of Malaysia had recorded 609 in 2015, 660 in 2014 and 742 in 2013 for General Insurance products. This report shows that the person who introduces to the public insurance products are not well versed with the product thus the knowledge imparted were different from what is it all about.In the insurance industry, the person is widely known as agent who plays the role as link between insurance companies and customers. This research has been conducted in two training session to find the best way to improve agent basic understanding on Negotiation thus connection to the higher-level knowledge is possible. Collaborative learning, which was introduced as a sharing session, through small group discussion has been chosen for the purpose of developing effective in undergoing the program.The Study concludes that agents are more comfortable to be open-minded and less stressful while learning with their peers compares to instructors. Based on interviews and observations, results found that collaborative learning do improve understanding and built critical thinking. The approach developed had resulted a more relax and conducive learning environment and the training effectiveness achieved served as evidence in agents’ performance
format Article
author Badlishah, Shahrizal
Abdul Majid, Abdul Halim
author_facet Badlishah, Shahrizal
Abdul Majid, Abdul Halim
author_sort Badlishah, Shahrizal
title Training effectiveness's in continuing professional development program for general insurance agents
title_short Training effectiveness's in continuing professional development program for general insurance agents
title_full Training effectiveness's in continuing professional development program for general insurance agents
title_fullStr Training effectiveness's in continuing professional development program for general insurance agents
title_full_unstemmed Training effectiveness's in continuing professional development program for general insurance agents
title_sort training effectiveness's in continuing professional development program for general insurance agents
publisher UUM College of Business
publishDate 2016
url http://repo.uum.edu.my/22291/1/JTOM%2011%202%202016%20128%20136.pdf
http://repo.uum.edu.my/22291/
http://jtom.stmlportal.net/wp-content/uploads/2017/01/TRAINING-EFFECTIVENESSS-IN-CONTINUING-PROFESSIONAL-DEVELOPMENT-PROGRAM-FOR-GENERAL-INSURANCE-AGENTS.pdf
_version_ 1644283476603568128
score 13.211869

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