Enhancing quality of service: A conceptual poka-yoke approach
Vending machine is one of the most widely used machines by the consumer.Many improvements have been made to improve the capability of vending machines.However, there are quality issues on products dispensed by the machines.In this study, the product expiration date is the main focus. Unlike buying...
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| Main Authors: | , , |
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| Format: | Article |
| Language: | English |
| Published: |
UUM College of Business
2016
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/22285/1/JTOM%2011%202%202016%2047%2056.pdf http://repo.uum.edu.my/22285/ http://jtom.stmlportal.net/wp-content/uploads/2017/01/ENHANCING-QUALITY-OF-SERVICE-A-CONCEPTUAL-POKA-YOKE-APPROACH.pdf |
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