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The level of service quality in the Malaysian public service sector

The purpose of this paper is to identify the level of service quality in the Malaysian public service sector.Using a quantitative cross sectional survey approach, a total of 200 self-administered questionnaires were distributed to middle level administrators, regardless of service schemes, in Road...

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Main Authors: Mohamad Zabri, Mohd Akmal Hakim, Romle, Abd Rahim, Mohd Rodzi, Safarina, Ideris, Muhamad Shah Kamal, Mahamad, Nor Azlindamazlini
Format: Article
Language:English
Published: International digital organization for scientific information (IDOSI) 2016
Subjects:
JQ Political institutions Asia
Online Access:http://repo.uum.edu.my/22124/1/WASJ%2034%205%202016%20594%20600.pdf
http://repo.uum.edu.my/22124/
https://www.idosi.org/wasj/wasj34(5)16/5.pdf
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spelling my.uum.repo.221242017-06-04T06:58:25Z http://repo.uum.edu.my/22124/ The level of service quality in the Malaysian public service sector Mohamad Zabri, Mohd Akmal Hakim Romle, Abd Rahim Mohd Rodzi, Safarina Ideris, Muhamad Shah Kamal Mahamad, Nor Azlindamazlini JQ Political institutions Asia The purpose of this paper is to identify the level of service quality in the Malaysian public service sector.Using a quantitative cross sectional survey approach, a total of 200 self-administered questionnaires were distributed to middle level administrators, regardless of service schemes, in Road Transport Department of Kedah State. Stratified proportionate random sampling technique applied in determining the sampling frame.The data was analyzed using the Statistical Package for Social Sciences (SPSS) version 22 for Windows.Judging from the mean scores, the study suggested that the overall score of training among public servant were of great importance.Finally, implications and some suggestions for future research were also discussed. International digital organization for scientific information (IDOSI) 2016 Article PeerReviewed application/pdf en http://repo.uum.edu.my/22124/1/WASJ%2034%205%202016%20594%20600.pdf Mohamad Zabri, Mohd Akmal Hakim and Romle, Abd Rahim and Mohd Rodzi, Safarina and Ideris, Muhamad Shah Kamal and Mahamad, Nor Azlindamazlini (2016) The level of service quality in the Malaysian public service sector. World Applied Sciences Journal, 34 (5). pp. 594-600. ISSN 1818-4952 https://www.idosi.org/wasj/wasj34(5)16/5.pdf
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic JQ Political institutions Asia
spellingShingle JQ Political institutions Asia
Mohamad Zabri, Mohd Akmal Hakim
Romle, Abd Rahim
Mohd Rodzi, Safarina
Ideris, Muhamad Shah Kamal
Mahamad, Nor Azlindamazlini
The level of service quality in the Malaysian public service sector
description The purpose of this paper is to identify the level of service quality in the Malaysian public service sector.Using a quantitative cross sectional survey approach, a total of 200 self-administered questionnaires were distributed to middle level administrators, regardless of service schemes, in Road Transport Department of Kedah State. Stratified proportionate random sampling technique applied in determining the sampling frame.The data was analyzed using the Statistical Package for Social Sciences (SPSS) version 22 for Windows.Judging from the mean scores, the study suggested that the overall score of training among public servant were of great importance.Finally, implications and some suggestions for future research were also discussed.
format Article
author Mohamad Zabri, Mohd Akmal Hakim
Romle, Abd Rahim
Mohd Rodzi, Safarina
Ideris, Muhamad Shah Kamal
Mahamad, Nor Azlindamazlini
author_facet Mohamad Zabri, Mohd Akmal Hakim
Romle, Abd Rahim
Mohd Rodzi, Safarina
Ideris, Muhamad Shah Kamal
Mahamad, Nor Azlindamazlini
author_sort Mohamad Zabri, Mohd Akmal Hakim
title The level of service quality in the Malaysian public service sector
title_short The level of service quality in the Malaysian public service sector
title_full The level of service quality in the Malaysian public service sector
title_fullStr The level of service quality in the Malaysian public service sector
title_full_unstemmed The level of service quality in the Malaysian public service sector
title_sort level of service quality in the malaysian public service sector
publisher International digital organization for scientific information (IDOSI)
publishDate 2016
url http://repo.uum.edu.my/22124/1/WASJ%2034%205%202016%20594%20600.pdf
http://repo.uum.edu.my/22124/
https://www.idosi.org/wasj/wasj34(5)16/5.pdf
_version_ 1644283430749339648
score 13.211869

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