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Ethical dispute control in Islamic banking relationship

This paper examines application of ethical practice in conflict management process in Islamic banking relationship.The paper used interpretive qualitative research, based on current practice of Jaiz Islamic bank in Nigeria.Data were gathered from Jaiz Islamic bank staff, through semi structured inte...

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Main Authors: Adamu, Idris Yahaya, Abdul Rahim, Ahmad Khilmy, Hamed, Abu Bakar
Format: Article
Published: 2017
Subjects:
BP Islam. Bahaism. Theosophy, etc
HG Finance
Online Access:http://repo.uum.edu.my/21902/
http://doi.org/10.9790/5933-0801037277
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spelling my.uum.repo.219022017-04-30T03:13:53Z http://repo.uum.edu.my/21902/ Ethical dispute control in Islamic banking relationship Adamu, Idris Yahaya Abdul Rahim, Ahmad Khilmy Hamed, Abu Bakar BP Islam. Bahaism. Theosophy, etc HG Finance This paper examines application of ethical practice in conflict management process in Islamic banking relationship.The paper used interpretive qualitative research, based on current practice of Jaiz Islamic bank in Nigeria.Data were gathered from Jaiz Islamic bank staff, through semi structured interview.The findings show that, Jaiz Islamic bank managers uses Sulh (conciliation and compromise) more than Mushawarah (consensus building) approach, once disagreements occur.If conflict escalates, they preferably employ non-binding arbitration process using experts like Fatawal-mufti and or CBN than arbiter judge (court annexed).Managers expresses their opposition to any form of court litigation, rather, they prefer out of court settlement to settle dispute, due to resultant effect of court litigation on business relationship continuity.Jaiz Islamic bankers therefore, are found to be innovative in conflict management in all customer related issues.The study contributes to literature of dispute control by effectively resolving dispute issues at less cost. 2017 Article PeerReviewed Adamu, Idris Yahaya and Abdul Rahim, Ahmad Khilmy and Hamed, Abu Bakar (2017) Ethical dispute control in Islamic banking relationship. IOSR Journal of Economics and Finance, 08 (01). pp. 72-77. ISSN 2321-5925 http://doi.org/10.9790/5933-0801037277 doi:10.9790/5933-0801037277
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
topic BP Islam. Bahaism. Theosophy, etc
HG Finance
spellingShingle BP Islam. Bahaism. Theosophy, etc
HG Finance
Adamu, Idris Yahaya
Abdul Rahim, Ahmad Khilmy
Hamed, Abu Bakar
Ethical dispute control in Islamic banking relationship
description This paper examines application of ethical practice in conflict management process in Islamic banking relationship.The paper used interpretive qualitative research, based on current practice of Jaiz Islamic bank in Nigeria.Data were gathered from Jaiz Islamic bank staff, through semi structured interview.The findings show that, Jaiz Islamic bank managers uses Sulh (conciliation and compromise) more than Mushawarah (consensus building) approach, once disagreements occur.If conflict escalates, they preferably employ non-binding arbitration process using experts like Fatawal-mufti and or CBN than arbiter judge (court annexed).Managers expresses their opposition to any form of court litigation, rather, they prefer out of court settlement to settle dispute, due to resultant effect of court litigation on business relationship continuity.Jaiz Islamic bankers therefore, are found to be innovative in conflict management in all customer related issues.The study contributes to literature of dispute control by effectively resolving dispute issues at less cost.
format Article
author Adamu, Idris Yahaya
Abdul Rahim, Ahmad Khilmy
Hamed, Abu Bakar
author_facet Adamu, Idris Yahaya
Abdul Rahim, Ahmad Khilmy
Hamed, Abu Bakar
author_sort Adamu, Idris Yahaya
title Ethical dispute control in Islamic banking relationship
title_short Ethical dispute control in Islamic banking relationship
title_full Ethical dispute control in Islamic banking relationship
title_fullStr Ethical dispute control in Islamic banking relationship
title_full_unstemmed Ethical dispute control in Islamic banking relationship
title_sort ethical dispute control in islamic banking relationship
publishDate 2017
url http://repo.uum.edu.my/21902/
http://doi.org/10.9790/5933-0801037277
_version_ 1644283369131868160
score 13.211869

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