Adopting and measuring customer service quality in Islamic banks: a case study
This study measures the perceptions of Islamic bank's retail customers in Malaysia using CARTER a new model to measure service quality.The findings of this study show significant validity for all CARTER's 35 items and six dimensions in terms of their importance in both weights and percenta...
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| Main Authors: | , , |
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| Format: | Article |
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Universiti Sains Islam Malaysia
2004
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/21877/ http://jmifr.usim.edu.my/for-readers/jmifr-vol-1-no-1-2004/42-adopting-and-measuring-customer-service-quality-in-islamic-banks-a-case-study |
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