To what extent does manager’s leadership style influence hotel front liners to become customer-oriented? A study in Malaysian small and medium sized budget hotels
This research seeks to examine a relationship between manager's leadership style and customer orientation behavior of the front line employees. Customer-orientation behavior has been defined as the employee's tendency or predisposition to meet client's need in the job context and has...
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| Main Authors: | , , , , |
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| Format: | Article |
| Language: | English |
| Published: |
International digital organization for scientific information (IDOSI)
2011
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| Subjects: | |
| Online Access: | http://repo.uum.edu.my/21261/1/WASJ%20%2014%201%202011%2092%2097.pdf http://repo.uum.edu.my/21261/ https://www.idosi.org/wasj/wasj14(1)2011.htm |
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