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The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes

This empirical study aims to investigate the effects of management commitment, intrinsic motivation, and nepotism on job satisfaction, affective commitment, and quit intention of hotel frontline employees in a service setting in North Cyprus. PLS-SEM was used to analyse the hypothesised relationship...

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Main Authors: Daskin, Mustafa, Arasli, Huseyin, Kasim, Azilah
Format: Article
Published: Inderscience Enterprises Ltd. 2015
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/18709/
http://doi.org/10.1504/IJMP.2015.073492
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spelling my.uum.repo.187092016-10-03T08:20:18Z http://repo.uum.edu.my/18709/ The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes Daskin, Mustafa Arasli, Huseyin Kasim, Azilah HD28 Management. Industrial Management This empirical study aims to investigate the effects of management commitment, intrinsic motivation, and nepotism on job satisfaction, affective commitment, and quit intention of hotel frontline employees in a service setting in North Cyprus. PLS-SEM was used to analyse the hypothesised relationships.This paper presented an integrative model to test the aforementioned effects and relationships.With the exception of the relationships between nepotism and affective commitment, all hypothesised relationships were supported. This study has developed a new conceptual model compared to past research in service management literature, which aimed to examine the impact of untried variables on quit intention in a hotel setting such as a personality trait (intrinsic motivation) to determine the rate of FLEs who are willing to work without extrinsic motivation and how much FLE jobs are attractive to trigger pressure for nepotism as an organisational climate variable that may harm organisational harmony and motivation. Inderscience Enterprises Ltd. 2015 Article PeerReviewed Daskin, Mustafa and Arasli, Huseyin and Kasim, Azilah (2015) The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes. International Journal of Management Practice, 8 (4). p. 269. ISSN 1477-9064 http://doi.org/10.1504/IJMP.2015.073492 doi:10.1504/IJMP.2015.073492
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Daskin, Mustafa
Arasli, Huseyin
Kasim, Azilah
The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes
description This empirical study aims to investigate the effects of management commitment, intrinsic motivation, and nepotism on job satisfaction, affective commitment, and quit intention of hotel frontline employees in a service setting in North Cyprus. PLS-SEM was used to analyse the hypothesised relationships.This paper presented an integrative model to test the aforementioned effects and relationships.With the exception of the relationships between nepotism and affective commitment, all hypothesised relationships were supported. This study has developed a new conceptual model compared to past research in service management literature, which aimed to examine the impact of untried variables on quit intention in a hotel setting such as a personality trait (intrinsic motivation) to determine the rate of FLEs who are willing to work without extrinsic motivation and how much FLE jobs are attractive to trigger pressure for nepotism as an organisational climate variable that may harm organisational harmony and motivation.
format Article
author Daskin, Mustafa
Arasli, Huseyin
Kasim, Azilah
author_facet Daskin, Mustafa
Arasli, Huseyin
Kasim, Azilah
author_sort Daskin, Mustafa
title The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes
title_short The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes
title_full The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes
title_fullStr The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes
title_full_unstemmed The impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes
title_sort impact of management commitment to service quality, intrinsic motivation and nepotism on front-line employees' affective work outcomes
publisher Inderscience Enterprises Ltd.
publishDate 2015
url http://repo.uum.edu.my/18709/
http://doi.org/10.1504/IJMP.2015.073492
_version_ 1644282517398749184
score 13.211869

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