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TQM and performance linkage in the microfinance institutions: The mediating role of IT capability

The link between Total Quality Management (TQM) and organizational performance measures has become of great interest to both researchers and practitioners alike during the last decade. However, a thorough literature review has revealed such relationship is not being studied in the micro finance inst...

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Main Authors: Homaid, Abdo Ali, Minai, Mohd Sobri, Abdul Rahman, Hamzah
Format: Article
Language:English
Published: Canadian Center of Science and Education 2015
Subjects:
HD28 Management. Industrial Management
T Technology (General)
Online Access:http://repo.uum.edu.my/17896/1/ASS%2011%2021%20213-230.pdf
http://repo.uum.edu.my/17896/
http://doi.org/10.5539/ass.v11n21p213
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spelling my.uum.repo.178962016-04-17T03:40:11Z http://repo.uum.edu.my/17896/ TQM and performance linkage in the microfinance institutions: The mediating role of IT capability Homaid, Abdo Ali Minai, Mohd Sobri Abdul Rahman, Hamzah HD28 Management. Industrial Management T Technology (General) The link between Total Quality Management (TQM) and organizational performance measures has become of great interest to both researchers and practitioners alike during the last decade. However, a thorough literature review has revealed such relationship is not being studied in the micro finance institutions and, furthermore, on the effect on Information Technology (IT) capability of such relationship. This paper is written based on a study done to examine the nature of such relationship that revealed the mediating effect of IT capability in the relationship between TQM and the performance of Micro finance banks in Yemen. The study was conducted in 2014 using a questionnaire survey covering 78 branch managers. Using Smart PLS, the results provide a significant relationship between TQM and micro finance institutional performance and also a significant mediating effect of IT capability on the relationship. The elements representing the variables under study are presented and some practical suggestions and contributions are highlighted in the conclusion. Canadian Center of Science and Education 2015 Article PeerReviewed application/pdf en http://repo.uum.edu.my/17896/1/ASS%2011%2021%20213-230.pdf Homaid, Abdo Ali and Minai, Mohd Sobri and Abdul Rahman, Hamzah (2015) TQM and performance linkage in the microfinance institutions: The mediating role of IT capability. Asian Social Science, 11 (21). pp. 213-230. ISSN 1911-2017 http://doi.org/10.5539/ass.v11n21p213 doi:10.5539/ass.v11n21p213
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
T Technology (General)
spellingShingle HD28 Management. Industrial Management
T Technology (General)
Homaid, Abdo Ali
Minai, Mohd Sobri
Abdul Rahman, Hamzah
TQM and performance linkage in the microfinance institutions: The mediating role of IT capability
description The link between Total Quality Management (TQM) and organizational performance measures has become of great interest to both researchers and practitioners alike during the last decade. However, a thorough literature review has revealed such relationship is not being studied in the micro finance institutions and, furthermore, on the effect on Information Technology (IT) capability of such relationship. This paper is written based on a study done to examine the nature of such relationship that revealed the mediating effect of IT capability in the relationship between TQM and the performance of Micro finance banks in Yemen. The study was conducted in 2014 using a questionnaire survey covering 78 branch managers. Using Smart PLS, the results provide a significant relationship between TQM and micro finance institutional performance and also a significant mediating effect of IT capability on the relationship. The elements representing the variables under study are presented and some practical suggestions and contributions are highlighted in the conclusion.
format Article
author Homaid, Abdo Ali
Minai, Mohd Sobri
Abdul Rahman, Hamzah
author_facet Homaid, Abdo Ali
Minai, Mohd Sobri
Abdul Rahman, Hamzah
author_sort Homaid, Abdo Ali
title TQM and performance linkage in the microfinance institutions: The mediating role of IT capability
title_short TQM and performance linkage in the microfinance institutions: The mediating role of IT capability
title_full TQM and performance linkage in the microfinance institutions: The mediating role of IT capability
title_fullStr TQM and performance linkage in the microfinance institutions: The mediating role of IT capability
title_full_unstemmed TQM and performance linkage in the microfinance institutions: The mediating role of IT capability
title_sort tqm and performance linkage in the microfinance institutions: the mediating role of it capability
publisher Canadian Center of Science and Education
publishDate 2015
url http://repo.uum.edu.my/17896/1/ASS%2011%2021%20213-230.pdf
http://repo.uum.edu.my/17896/
http://doi.org/10.5539/ass.v11n21p213
_version_ 1644282330172358656
score 13.211869

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