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Diffusion of Juran Trilogy toward students’ satisfaction: A case study at School of Technology Management and Logistic (STML)

The quest of university quality level is a never-ending journey, which is marked by searching a set of proper criteria.One of those criteria is the university’s teaching performance.The study aims to explore the teaching performance through the application of Juran Trilogy in STML, UUM. Particularly...

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Main Authors: Khor, Li Sok, Taib, Che Azlan
Format: Article
Language:English
Published: UUM College of Business 2012
Subjects:
LB2300 Higher Education
Online Access:http://repo.uum.edu.my/17848/1/JTOM%207%201%2048-53.pdf
http://repo.uum.edu.my/17848/
http://jtom.stmlportal.net/uncategorized/volume-7-number-1-july-2012/
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spelling my.uum.repo.178482016-04-14T03:28:56Z http://repo.uum.edu.my/17848/ Diffusion of Juran Trilogy toward students’ satisfaction: A case study at School of Technology Management and Logistic (STML) Khor, Li Sok Taib, Che Azlan LB2300 Higher Education The quest of university quality level is a never-ending journey, which is marked by searching a set of proper criteria.One of those criteria is the university’s teaching performance.The study aims to explore the teaching performance through the application of Juran Trilogy in STML, UUM. Particularly the study is aim to gain a profound understanding of STML students’ satisfaction and how well the STML academicians able to satisfy the students’ need.Three managerial processes of the Juran Trilogy model was used for measuring education service quality. A total of 100 respondent were randomly selected. The questionnaire was distributed to the students in STML, UUM.The data analyzed through the SPSS package. The mean score and correlation being used to answer the research objectives.The results found that the overall of the educational quality is quite satisfied with the mean score is 3.57.The study also found that mean score of Planning was 3.57, Controlling was 3.53, and Improvement was 3.62.Therefore, STML academicians should apply controlling dimension in Juran Trilogy to increase the effectiveness of education quality. In conclusion, this study ableprovides a good overview about Juran Trilogy in terms of quality management towards student satisfaction.To be more reliable and realistic, the future research should have to consider enhance methods such as more respondent or mix-method. UUM College of Business 2012 Article PeerReviewed application/pdf en http://repo.uum.edu.my/17848/1/JTOM%207%201%2048-53.pdf Khor, Li Sok and Taib, Che Azlan (2012) Diffusion of Juran Trilogy toward students’ satisfaction: A case study at School of Technology Management and Logistic (STML). Journal of Technology and Operations Management, 7 (1). pp. 48-53. ISSN 1823-514X http://jtom.stmlportal.net/uncategorized/volume-7-number-1-july-2012/
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic LB2300 Higher Education
spellingShingle LB2300 Higher Education
Khor, Li Sok
Taib, Che Azlan
Diffusion of Juran Trilogy toward students’ satisfaction: A case study at School of Technology Management and Logistic (STML)
description The quest of university quality level is a never-ending journey, which is marked by searching a set of proper criteria.One of those criteria is the university’s teaching performance.The study aims to explore the teaching performance through the application of Juran Trilogy in STML, UUM. Particularly the study is aim to gain a profound understanding of STML students’ satisfaction and how well the STML academicians able to satisfy the students’ need.Three managerial processes of the Juran Trilogy model was used for measuring education service quality. A total of 100 respondent were randomly selected. The questionnaire was distributed to the students in STML, UUM.The data analyzed through the SPSS package. The mean score and correlation being used to answer the research objectives.The results found that the overall of the educational quality is quite satisfied with the mean score is 3.57.The study also found that mean score of Planning was 3.57, Controlling was 3.53, and Improvement was 3.62.Therefore, STML academicians should apply controlling dimension in Juran Trilogy to increase the effectiveness of education quality. In conclusion, this study ableprovides a good overview about Juran Trilogy in terms of quality management towards student satisfaction.To be more reliable and realistic, the future research should have to consider enhance methods such as more respondent or mix-method.
format Article
author Khor, Li Sok
Taib, Che Azlan
author_facet Khor, Li Sok
Taib, Che Azlan
author_sort Khor, Li Sok
title Diffusion of Juran Trilogy toward students’ satisfaction: A case study at School of Technology Management and Logistic (STML)
title_short Diffusion of Juran Trilogy toward students’ satisfaction: A case study at School of Technology Management and Logistic (STML)
title_full Diffusion of Juran Trilogy toward students’ satisfaction: A case study at School of Technology Management and Logistic (STML)
title_fullStr Diffusion of Juran Trilogy toward students’ satisfaction: A case study at School of Technology Management and Logistic (STML)
title_full_unstemmed Diffusion of Juran Trilogy toward students’ satisfaction: A case study at School of Technology Management and Logistic (STML)
title_sort diffusion of juran trilogy toward students’ satisfaction: a case study at school of technology management and logistic (stml)
publisher UUM College of Business
publishDate 2012
url http://repo.uum.edu.my/17848/1/JTOM%207%201%2048-53.pdf
http://repo.uum.edu.my/17848/
http://jtom.stmlportal.net/uncategorized/volume-7-number-1-july-2012/
_version_ 1644282317637681152
score 13.211869

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