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Exploring the influence of trust and perceived system quality on continuance intention toward e-filing system of Malaysian e-government service. A literature review

In the current globalization arena, organizations are competing each others to survive in this era. At the same time government of each countries facing challenges and keep on finding the better ways to provide the better government services to the their stakeholders.Moreover, as the citizens become...

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Main Authors: Ibrahim, Amlus, Chandra, Punitha
Format: Article
Language:English
Published: UUM College of Business 2015
Subjects:
T Technology (General)
Online Access:http://repo.uum.edu.my/17816/1/JTOM%2010%202%20%2065-76.pdf
http://repo.uum.edu.my/17816/
http://jtom.stmlportal.net/uncategorized/volume-10-number-2-december-2015/
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spelling my.uum.repo.178162016-04-14T02:09:34Z http://repo.uum.edu.my/17816/ Exploring the influence of trust and perceived system quality on continuance intention toward e-filing system of Malaysian e-government service. A literature review Ibrahim, Amlus Chandra, Punitha T Technology (General) In the current globalization arena, organizations are competing each others to survive in this era. At the same time government of each countries facing challenges and keep on finding the better ways to provide the better government services to the their stakeholders.Moreover, as the citizens become more internet savvy and have experienced of good quality of electronic services (e-services) from private sectors; this caused citizens' to expect the same high standards of e-services from government agencies in the delivery of public services.For that governments in each countries including Malaysia have been spent huge amount of money for the development of electronic government (e-government) and specifically in e-filing system to ease the government services.Thus, at this vein continuance intention towards e-government services deems to be important as ineffective usage of e-government service after initial adoption caused undesirable cost and waste of development of particular e-government service. UUM College of Business 2015 Article PeerReviewed application/pdf en http://repo.uum.edu.my/17816/1/JTOM%2010%202%20%2065-76.pdf Ibrahim, Amlus and Chandra, Punitha (2015) Exploring the influence of trust and perceived system quality on continuance intention toward e-filing system of Malaysian e-government service. A literature review. Journal of Technology and Operations Management, 10 (2). pp. 65-76. ISSN 1823-514X http://jtom.stmlportal.net/uncategorized/volume-10-number-2-december-2015/
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Ibrahim, Amlus
Chandra, Punitha
Exploring the influence of trust and perceived system quality on continuance intention toward e-filing system of Malaysian e-government service. A literature review
description In the current globalization arena, organizations are competing each others to survive in this era. At the same time government of each countries facing challenges and keep on finding the better ways to provide the better government services to the their stakeholders.Moreover, as the citizens become more internet savvy and have experienced of good quality of electronic services (e-services) from private sectors; this caused citizens' to expect the same high standards of e-services from government agencies in the delivery of public services.For that governments in each countries including Malaysia have been spent huge amount of money for the development of electronic government (e-government) and specifically in e-filing system to ease the government services.Thus, at this vein continuance intention towards e-government services deems to be important as ineffective usage of e-government service after initial adoption caused undesirable cost and waste of development of particular e-government service.
format Article
author Ibrahim, Amlus
Chandra, Punitha
author_facet Ibrahim, Amlus
Chandra, Punitha
author_sort Ibrahim, Amlus
title Exploring the influence of trust and perceived system quality on continuance intention toward e-filing system of Malaysian e-government service. A literature review
title_short Exploring the influence of trust and perceived system quality on continuance intention toward e-filing system of Malaysian e-government service. A literature review
title_full Exploring the influence of trust and perceived system quality on continuance intention toward e-filing system of Malaysian e-government service. A literature review
title_fullStr Exploring the influence of trust and perceived system quality on continuance intention toward e-filing system of Malaysian e-government service. A literature review
title_full_unstemmed Exploring the influence of trust and perceived system quality on continuance intention toward e-filing system of Malaysian e-government service. A literature review
title_sort exploring the influence of trust and perceived system quality on continuance intention toward e-filing system of malaysian e-government service. a literature review
publisher UUM College of Business
publishDate 2015
url http://repo.uum.edu.my/17816/1/JTOM%2010%202%20%2065-76.pdf
http://repo.uum.edu.my/17816/
http://jtom.stmlportal.net/uncategorized/volume-10-number-2-december-2015/
_version_ 1644282308859002880
score 13.211869

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