Does customer relationship strategy influence customer satisfaction and loyalty?: Evidence from Malaysia banking sector
Purpose – The main purpose of this paper is to develop a conceptual framework that explains the influence of Customer Relationship Strategy on the customer satisfaction and loyalty of Malaysia Banks.Design/methodology/approach – This paper adopts qualitative method of reviewing related literature...
Saved in:
| Main Authors: | , , |
|---|---|
| Format: | Conference or Workshop Item |
| Language: | English |
| Published: |
2013
|
| Subjects: | |
| Online Access: | http://repo.uum.edu.my/16347/1/6.pdf http://repo.uum.edu.my/16347/ |
| Tags: |
Add Tag
No Tags, Be the first to tag this record!
|