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Knowledge‐based systems: A re‐evaluation

Purpose – The goal of this paper is to re-evaluate the role of knowledge-based systems (KBS) in knowledge management (KM). While knowledge-based systems and expert systems were widely used in the past, they have now fallen from favor and are largely ignored in the knowledge management literature.T...

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Main Authors: Abdullah, Mohd Syazwan, Kimble, Chris, Benest, Ian, Paige, Richard
Format: Article
Language:English
Published: Emerald Group Publishing Limited 2006
Subjects:
QA76 Computer software
Online Access:http://repo.uum.edu.my/14844/1/136.pdf
http://repo.uum.edu.my/14844/
http://doi.org/10.1108/13673270610670902
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spelling my.uum.repo.148442015-07-14T08:33:08Z http://repo.uum.edu.my/14844/ Knowledge‐based systems: A re‐evaluation Abdullah, Mohd Syazwan Kimble, Chris Benest, Ian Paige, Richard QA76 Computer software Purpose – The goal of this paper is to re-evaluate the role of knowledge-based systems (KBS) in knowledge management (KM). While knowledge-based systems and expert systems were widely used in the past, they have now fallen from favor and are largely ignored in the knowledge management literature.This paper aims to argue that several factors have changed and it is now time to re-evaluate the contribution that such systems can make to knowledge management. Design/methodology/approach – The role of KBS in KM is explored through a comprehensive analysis of both the management and the technical literature on knowledge. The literature on KBS and expert systems is reviewed and some of the problems faced by them are highlighted.Some of the probable causes of these problems and some of the solutions that might be used to overcome them are indicated.The paper describes how knowledge systems (KS) could be used as an effective tool for managing knowledge.Findings – The lack of success of KBS technologies for managing knowledge is mainly due to organizational and managerial issues.These problems can be solved through feasibility studies before system development activities. KS technology is now being successfully applied in a variety of newer domains that exploit its capabilities. Practical implications – Some conclusions are drawn concerning integration of knowledge systems with knowledge management, problems of the early implementation of knowledge systems technology, and possible solution to overcome these problems. Originality/value – The main contribution of the article is in re-evaluating the role of knowledge-based systems as a tool for knowledge management. Emerald Group Publishing Limited 2006 Article PeerReviewed application/pdf en http://repo.uum.edu.my/14844/1/136.pdf Abdullah, Mohd Syazwan and Kimble, Chris and Benest, Ian and Paige, Richard (2006) Knowledge‐based systems: A re‐evaluation. Journal of Knowledge Management, 10 (3). pp. 127-142. ISSN 1367-3270 http://doi.org/10.1108/13673270610670902 doi:10.1108/13673270610670902
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic QA76 Computer software
spellingShingle QA76 Computer software
Abdullah, Mohd Syazwan
Kimble, Chris
Benest, Ian
Paige, Richard
Knowledge‐based systems: A re‐evaluation
description Purpose – The goal of this paper is to re-evaluate the role of knowledge-based systems (KBS) in knowledge management (KM). While knowledge-based systems and expert systems were widely used in the past, they have now fallen from favor and are largely ignored in the knowledge management literature.This paper aims to argue that several factors have changed and it is now time to re-evaluate the contribution that such systems can make to knowledge management. Design/methodology/approach – The role of KBS in KM is explored through a comprehensive analysis of both the management and the technical literature on knowledge. The literature on KBS and expert systems is reviewed and some of the problems faced by them are highlighted.Some of the probable causes of these problems and some of the solutions that might be used to overcome them are indicated.The paper describes how knowledge systems (KS) could be used as an effective tool for managing knowledge.Findings – The lack of success of KBS technologies for managing knowledge is mainly due to organizational and managerial issues.These problems can be solved through feasibility studies before system development activities. KS technology is now being successfully applied in a variety of newer domains that exploit its capabilities. Practical implications – Some conclusions are drawn concerning integration of knowledge systems with knowledge management, problems of the early implementation of knowledge systems technology, and possible solution to overcome these problems. Originality/value – The main contribution of the article is in re-evaluating the role of knowledge-based systems as a tool for knowledge management.
format Article
author Abdullah, Mohd Syazwan
Kimble, Chris
Benest, Ian
Paige, Richard
author_facet Abdullah, Mohd Syazwan
Kimble, Chris
Benest, Ian
Paige, Richard
author_sort Abdullah, Mohd Syazwan
title Knowledge‐based systems: A re‐evaluation
title_short Knowledge‐based systems: A re‐evaluation
title_full Knowledge‐based systems: A re‐evaluation
title_fullStr Knowledge‐based systems: A re‐evaluation
title_full_unstemmed Knowledge‐based systems: A re‐evaluation
title_sort knowledge‐based systems: a re‐evaluation
publisher Emerald Group Publishing Limited
publishDate 2006
url http://repo.uum.edu.my/14844/1/136.pdf
http://repo.uum.edu.my/14844/
http://doi.org/10.1108/13673270610670902
_version_ 1644281560662278144
score 13.211869

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