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Electronic government in Malaysia: Evaluating federal government website

A content analysis study was conducted to determine the status of government websites of Malaysia, focusing on federal websites – using presence, content, service delivery and public response attributes.The results were matched with the General Circular No. 1/2000, Guidelines on Malaysia Civil Servi...

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Main Authors: Abdul Talib, Yurita Yakimin, Sulaiman, Aryati Juliana
Format: Conference or Workshop Item
Language:English
Published: 2006
Subjects:
T Technology (General)
Online Access:http://repo.uum.edu.my/14322/1/007_ICoEC_2006.pdf
http://repo.uum.edu.my/14322/
http://www.icoec.my/index.php/proceedings/9-icoec-2006-proceedings
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spelling my.uum.repo.143222015-05-24T09:08:32Z http://repo.uum.edu.my/14322/ Electronic government in Malaysia: Evaluating federal government website Abdul Talib, Yurita Yakimin Sulaiman, Aryati Juliana T Technology (General) A content analysis study was conducted to determine the status of government websites of Malaysia, focusing on federal websites – using presence, content, service delivery and public response attributes.The results were matched with the General Circular No. 1/2000, Guidelines on Malaysia Civil Service Link (MCSL) and Government Web Sites that was introduced in 2000 by MAMPU. The study identified 28 federal government web sites that linked to MyGovernment Portal.The website content revealed that the basic features were added, except for more interactive features such as email and multimedia.Public outreach need to be improved because only 50% web sites offer dual languages and almost half of the site do not disclosed the last updated date.None of the web sites provide the chat room facility, which allows the government and citizens to interact online, and make government closer to the citizens.E-government officials need to work to improve citizen respond because 73.6% of the government agency site does not respond to citizens email request.One of the practical implications of this study is the attributes can serve as indicators for individual governments to strive towards better web service delivery. 2006 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/14322/1/007_ICoEC_2006.pdf Abdul Talib, Yurita Yakimin and Sulaiman, Aryati Juliana (2006) Electronic government in Malaysia: Evaluating federal government website. In: International Conference on E-Commerce (ICoEC) 2006, 19th-20th September, 2006, Penang, Malaysia. http://www.icoec.my/index.php/proceedings/9-icoec-2006-proceedings
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic T Technology (General)
spellingShingle T Technology (General)
Abdul Talib, Yurita Yakimin
Sulaiman, Aryati Juliana
Electronic government in Malaysia: Evaluating federal government website
description A content analysis study was conducted to determine the status of government websites of Malaysia, focusing on federal websites – using presence, content, service delivery and public response attributes.The results were matched with the General Circular No. 1/2000, Guidelines on Malaysia Civil Service Link (MCSL) and Government Web Sites that was introduced in 2000 by MAMPU. The study identified 28 federal government web sites that linked to MyGovernment Portal.The website content revealed that the basic features were added, except for more interactive features such as email and multimedia.Public outreach need to be improved because only 50% web sites offer dual languages and almost half of the site do not disclosed the last updated date.None of the web sites provide the chat room facility, which allows the government and citizens to interact online, and make government closer to the citizens.E-government officials need to work to improve citizen respond because 73.6% of the government agency site does not respond to citizens email request.One of the practical implications of this study is the attributes can serve as indicators for individual governments to strive towards better web service delivery.
format Conference or Workshop Item
author Abdul Talib, Yurita Yakimin
Sulaiman, Aryati Juliana
author_facet Abdul Talib, Yurita Yakimin
Sulaiman, Aryati Juliana
author_sort Abdul Talib, Yurita Yakimin
title Electronic government in Malaysia: Evaluating federal government website
title_short Electronic government in Malaysia: Evaluating federal government website
title_full Electronic government in Malaysia: Evaluating federal government website
title_fullStr Electronic government in Malaysia: Evaluating federal government website
title_full_unstemmed Electronic government in Malaysia: Evaluating federal government website
title_sort electronic government in malaysia: evaluating federal government website
publishDate 2006
url http://repo.uum.edu.my/14322/1/007_ICoEC_2006.pdf
http://repo.uum.edu.my/14322/
http://www.icoec.my/index.php/proceedings/9-icoec-2006-proceedings
_version_ 1644281419595251712
score 13.211869

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