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The successful implementation of key performance indicator system in a telecommunications company

Despite technological advances and extensive research, system implementation failure is still the cause of concern for many business organisations.Hence these organisations could learn from many examples of success stories in the information system implementations.This paper presents a case study o...

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Main Authors: Hassan, Shahizan, Li, Feng, Sahak, Muhammad Firdaus, Perumal, Manivannan, Ab Ghani, Mohd Yusoff
Format: Article
Language:English
Published: Othman Yeop Abdullah (OYA) Graduate School of Business, Universiti Utara Malaysia 2014
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/12963/1/5_IPBJ.pdf
http://repo.uum.edu.my/12963/
http://www.oyagsb.uum.edu.my/images/ipbj/IPBJ_Vol._6_1/Special_Issues/5_IPBJ_Vol._6_Special_Issues_195-110_2014.pdf
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spelling my.uum.repo.129632016-04-18T01:01:57Z http://repo.uum.edu.my/12963/ The successful implementation of key performance indicator system in a telecommunications company Hassan, Shahizan Li, Feng Sahak, Muhammad Firdaus Perumal, Manivannan Ab Ghani, Mohd Yusoff HD28 Management. Industrial Management Despite technological advances and extensive research, system implementation failure is still the cause of concern for many business organisations.Hence these organisations could learn from many examples of success stories in the information system implementations.This paper presents a case study of the successful implementation of a KPI System called KPIS-NE, by Nada Suria Co., Ltd. The main focus would be to understand the purpose of the system, how it was developed, what is the technological infrastructure needed to implement it, and what is the impact of its implementation on the company and its employees.The system was introduced to promote a culture of performance in NS and to ensure a transparent performance appraisal. It is a secure webbased system which is accessible anywhere and anytime.The development of KPIS-NE was based on the Waterfall System Development Methodology.To ensure the system’s efficiency and eff ectiveness, KPIS-NE was pilot-tested for a period of 6 months.Upon completion, a study was conducted using interview and document analysis methods to assess the system’s success.The feedback shows that the system has garnered positive responses from the employees and the system’s owner despite the existence of several issues and challenges that need to be addressed. Othman Yeop Abdullah (OYA) Graduate School of Business, Universiti Utara Malaysia 2014 Article PeerReviewed application/pdf en http://repo.uum.edu.my/12963/1/5_IPBJ.pdf Hassan, Shahizan and Li, Feng and Sahak, Muhammad Firdaus and Perumal, Manivannan and Ab Ghani, Mohd Yusoff (2014) The successful implementation of key performance indicator system in a telecommunications company. International Postgraduate Business Journal, 6. pp. 95-110. ISSN 2180-2459 http://www.oyagsb.uum.edu.my/images/ipbj/IPBJ_Vol._6_1/Special_Issues/5_IPBJ_Vol._6_Special_Issues_195-110_2014.pdf
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Hassan, Shahizan
Li, Feng
Sahak, Muhammad Firdaus
Perumal, Manivannan
Ab Ghani, Mohd Yusoff
The successful implementation of key performance indicator system in a telecommunications company
description Despite technological advances and extensive research, system implementation failure is still the cause of concern for many business organisations.Hence these organisations could learn from many examples of success stories in the information system implementations.This paper presents a case study of the successful implementation of a KPI System called KPIS-NE, by Nada Suria Co., Ltd. The main focus would be to understand the purpose of the system, how it was developed, what is the technological infrastructure needed to implement it, and what is the impact of its implementation on the company and its employees.The system was introduced to promote a culture of performance in NS and to ensure a transparent performance appraisal. It is a secure webbased system which is accessible anywhere and anytime.The development of KPIS-NE was based on the Waterfall System Development Methodology.To ensure the system’s efficiency and eff ectiveness, KPIS-NE was pilot-tested for a period of 6 months.Upon completion, a study was conducted using interview and document analysis methods to assess the system’s success.The feedback shows that the system has garnered positive responses from the employees and the system’s owner despite the existence of several issues and challenges that need to be addressed.
format Article
author Hassan, Shahizan
Li, Feng
Sahak, Muhammad Firdaus
Perumal, Manivannan
Ab Ghani, Mohd Yusoff
author_facet Hassan, Shahizan
Li, Feng
Sahak, Muhammad Firdaus
Perumal, Manivannan
Ab Ghani, Mohd Yusoff
author_sort Hassan, Shahizan
title The successful implementation of key performance indicator system in a telecommunications company
title_short The successful implementation of key performance indicator system in a telecommunications company
title_full The successful implementation of key performance indicator system in a telecommunications company
title_fullStr The successful implementation of key performance indicator system in a telecommunications company
title_full_unstemmed The successful implementation of key performance indicator system in a telecommunications company
title_sort successful implementation of key performance indicator system in a telecommunications company
publisher Othman Yeop Abdullah (OYA) Graduate School of Business, Universiti Utara Malaysia
publishDate 2014
url http://repo.uum.edu.my/12963/1/5_IPBJ.pdf
http://repo.uum.edu.my/12963/
http://www.oyagsb.uum.edu.my/images/ipbj/IPBJ_Vol._6_1/Special_Issues/5_IPBJ_Vol._6_Special_Issues_195-110_2014.pdf
_version_ 1644281049706921984
score 13.211869

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