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A technical perspective of knowledge management in collaborative software maintenance environment

Knowledge management (KM) is critical in Software Maintenance (SM) organizations to provide an environment for creating and sharing knowledge.SM environment is complex, knowledge-driven and highly collaborative.Issue such as inadequate knowledge is still regarded as a major challenge in SM.To find o...

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Main Authors: Mohd Nor, Mohd Zali, Abdullah, Rusli
Format: Conference or Workshop Item
Language:English
Published: 2008
Subjects:
QA76 Computer software
Online Access:http://repo.uum.edu.my/11334/1/239-244-CR120.pdf
http://repo.uum.edu.my/11334/
http://www.kmice.uum.edu.my
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spelling my.uum.repo.113342016-12-07T03:24:54Z http://repo.uum.edu.my/11334/ A technical perspective of knowledge management in collaborative software maintenance environment Mohd Nor, Mohd Zali Abdullah, Rusli QA76 Computer software Knowledge management (KM) is critical in Software Maintenance (SM) organizations to provide an environment for creating and sharing knowledge.SM environment is complex, knowledge-driven and highly collaborative.Issue such as inadequate knowledge is still regarded as a major challenge in SM.To find out more on the above limitation in term of technical perspective, we study the activities of a maintenance organization and conducted a survey and discussion.Based on the results, we conclude that domain and technical knowledge are important to maintainers, but are often not available. Also,usefulness of tools to acquire and share knowledge are limited, mainly due to lack of integration between tools. 2008-06-10 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/11334/1/239-244-CR120.pdf Mohd Nor, Mohd Zali and Abdullah, Rusli (2008) A technical perspective of knowledge management in collaborative software maintenance environment. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia. http://www.kmice.uum.edu.my
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic QA76 Computer software
spellingShingle QA76 Computer software
Mohd Nor, Mohd Zali
Abdullah, Rusli
A technical perspective of knowledge management in collaborative software maintenance environment
description Knowledge management (KM) is critical in Software Maintenance (SM) organizations to provide an environment for creating and sharing knowledge.SM environment is complex, knowledge-driven and highly collaborative.Issue such as inadequate knowledge is still regarded as a major challenge in SM.To find out more on the above limitation in term of technical perspective, we study the activities of a maintenance organization and conducted a survey and discussion.Based on the results, we conclude that domain and technical knowledge are important to maintainers, but are often not available. Also,usefulness of tools to acquire and share knowledge are limited, mainly due to lack of integration between tools.
format Conference or Workshop Item
author Mohd Nor, Mohd Zali
Abdullah, Rusli
author_facet Mohd Nor, Mohd Zali
Abdullah, Rusli
author_sort Mohd Nor, Mohd Zali
title A technical perspective of knowledge management in collaborative software maintenance environment
title_short A technical perspective of knowledge management in collaborative software maintenance environment
title_full A technical perspective of knowledge management in collaborative software maintenance environment
title_fullStr A technical perspective of knowledge management in collaborative software maintenance environment
title_full_unstemmed A technical perspective of knowledge management in collaborative software maintenance environment
title_sort technical perspective of knowledge management in collaborative software maintenance environment
publishDate 2008
url http://repo.uum.edu.my/11334/1/239-244-CR120.pdf
http://repo.uum.edu.my/11334/
http://www.kmice.uum.edu.my
_version_ 1644280615668809728
score 13.211869

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