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Enabling collaborative organizational learning (OL) through email system: The socio-technical approach – A case study

Organizational Learning (OL) is about managing knowledge related to the implementation of information system or information and communication technology(IS/ICT) applications for creating such knowledge-based management operation.One of the IS/ICT applications is an electronic mail (email).Email is...

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Main Authors: Mohamad, Abdul Karim, Sahib, Shahrin, Mohd Yusof, Mokhtar
Format: Conference or Workshop Item
Language:English
Published: 2008
Subjects:
LB Theory and practice of education
T Technology (General)
Online Access:http://repo.uum.edu.my/11285/1/81-86-CR63.pdf
http://repo.uum.edu.my/11285/
http://www.kmice.uum.edu.my
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spelling my.uum.repo.112852016-04-26T04:26:05Z http://repo.uum.edu.my/11285/ Enabling collaborative organizational learning (OL) through email system: The socio-technical approach – A case study Mohamad, Abdul Karim Sahib, Shahrin Mohd Yusof, Mokhtar LB Theory and practice of education T Technology (General) Organizational Learning (OL) is about managing knowledge related to the implementation of information system or information and communication technology(IS/ICT) applications for creating such knowledge-based management operation.One of the IS/ICT applications is an electronic mail (email).Email is a communication tool for enabling supportive platform for networked organizational knowledge and intelligence.However, there are still gaps resulted from the email activities such as lack of focus, information overload and spamming, misused and even, abused.Email has failed to provide evidence for promoting OL. A multi perspective of socio-technical approach was adopted to explore the antecedent, behavior and consequences (ABC) of the email users.A survey was done at Universiti Teknikal Melaka (UTEM) and Kolej Yayasan Melaka (KYM) respectively.The results indicate that first, the email users were found to use email effectively for job related purposes, however it was informally shaped by organizational social process.Second, the push nature of the job-related email content has less significance, yet the email threading is still a significant managerial- pulled of job-related connectivity especially between peers.Third, email supports the collaborative working environment but it is not intentionally tailored to OL. 2008-06-10 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/11285/1/81-86-CR63.pdf Mohamad, Abdul Karim and Sahib, Shahrin and Mohd Yusof, Mokhtar (2008) Enabling collaborative organizational learning (OL) through email system: The socio-technical approach – A case study. In: Knowledge Management International Conference 2008 (KMICe2008), 10-12 June 2008, Langkawi, Malaysia. http://www.kmice.uum.edu.my
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic LB Theory and practice of education
T Technology (General)
spellingShingle LB Theory and practice of education
T Technology (General)
Mohamad, Abdul Karim
Sahib, Shahrin
Mohd Yusof, Mokhtar
Enabling collaborative organizational learning (OL) through email system: The socio-technical approach – A case study
description Organizational Learning (OL) is about managing knowledge related to the implementation of information system or information and communication technology(IS/ICT) applications for creating such knowledge-based management operation.One of the IS/ICT applications is an electronic mail (email).Email is a communication tool for enabling supportive platform for networked organizational knowledge and intelligence.However, there are still gaps resulted from the email activities such as lack of focus, information overload and spamming, misused and even, abused.Email has failed to provide evidence for promoting OL. A multi perspective of socio-technical approach was adopted to explore the antecedent, behavior and consequences (ABC) of the email users.A survey was done at Universiti Teknikal Melaka (UTEM) and Kolej Yayasan Melaka (KYM) respectively.The results indicate that first, the email users were found to use email effectively for job related purposes, however it was informally shaped by organizational social process.Second, the push nature of the job-related email content has less significance, yet the email threading is still a significant managerial- pulled of job-related connectivity especially between peers.Third, email supports the collaborative working environment but it is not intentionally tailored to OL.
format Conference or Workshop Item
author Mohamad, Abdul Karim
Sahib, Shahrin
Mohd Yusof, Mokhtar
author_facet Mohamad, Abdul Karim
Sahib, Shahrin
Mohd Yusof, Mokhtar
author_sort Mohamad, Abdul Karim
title Enabling collaborative organizational learning (OL) through email system: The socio-technical approach – A case study
title_short Enabling collaborative organizational learning (OL) through email system: The socio-technical approach – A case study
title_full Enabling collaborative organizational learning (OL) through email system: The socio-technical approach – A case study
title_fullStr Enabling collaborative organizational learning (OL) through email system: The socio-technical approach – A case study
title_full_unstemmed Enabling collaborative organizational learning (OL) through email system: The socio-technical approach – A case study
title_sort enabling collaborative organizational learning (ol) through email system: the socio-technical approach – a case study
publishDate 2008
url http://repo.uum.edu.my/11285/1/81-86-CR63.pdf
http://repo.uum.edu.my/11285/
http://www.kmice.uum.edu.my
_version_ 1644280601097797632
score 13.211869

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