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A process framework to capture tacit knowledge using storytelling

One of the main challenges in knowledge management is to convey tacit knowledge. Furthermore, there is also a possibility that an expert have difficulties in articulating and conveying this tacit knowledge. Nonetheless,storytelling in knowledge management (KM) context is seen as an effective tool...

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Main Authors: Kalid, Khairul Shafee, Mahmood, Ahmad Kamil
Format: Conference or Workshop Item
Language:English
Published: 2012
Subjects:
HD28 Management. Industrial Management
Online Access:http://repo.uum.edu.my/11026/1/CR145.pdf
http://repo.uum.edu.my/11026/
http://www.kmice.uum.edu.my
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id my.uum.repo.11026
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spelling my.uum.repo.110262015-05-25T02:05:47Z http://repo.uum.edu.my/11026/ A process framework to capture tacit knowledge using storytelling Kalid, Khairul Shafee Mahmood, Ahmad Kamil HD28 Management. Industrial Management One of the main challenges in knowledge management is to convey tacit knowledge. Furthermore, there is also a possibility that an expert have difficulties in articulating and conveying this tacit knowledge. Nonetheless,storytelling in knowledge management (KM) context is seen as an effective tool to communicate knowledge, particularly tacit knowledge.While people share stories through face-to-face interaction, we cannot assert that people will learn from this interaction.Firstly, this interaction is not captured and secondly, the knowledge exchanged in the interaction tend to be unstructured which would result in the loss of knowledge value. This paper presents the development of a process framework to construct knowledge story.This framework involves the capturing of knowledge and encapsulates that knowledge into a narrative form. 2012-07-04 Conference or Workshop Item PeerReviewed application/pdf en http://repo.uum.edu.my/11026/1/CR145.pdf Kalid, Khairul Shafee and Mahmood, Ahmad Kamil (2012) A process framework to capture tacit knowledge using storytelling. In: Knowledge Management International Conference (KMICe) 2012, 4 – 6 July 2012, Johor Bahru, Malaysia. http://www.kmice.uum.edu.my
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Institutionali Repository
url_provider http://repo.uum.edu.my/
language English
topic HD28 Management. Industrial Management
spellingShingle HD28 Management. Industrial Management
Kalid, Khairul Shafee
Mahmood, Ahmad Kamil
A process framework to capture tacit knowledge using storytelling
description One of the main challenges in knowledge management is to convey tacit knowledge. Furthermore, there is also a possibility that an expert have difficulties in articulating and conveying this tacit knowledge. Nonetheless,storytelling in knowledge management (KM) context is seen as an effective tool to communicate knowledge, particularly tacit knowledge.While people share stories through face-to-face interaction, we cannot assert that people will learn from this interaction.Firstly, this interaction is not captured and secondly, the knowledge exchanged in the interaction tend to be unstructured which would result in the loss of knowledge value. This paper presents the development of a process framework to construct knowledge story.This framework involves the capturing of knowledge and encapsulates that knowledge into a narrative form.
format Conference or Workshop Item
author Kalid, Khairul Shafee
Mahmood, Ahmad Kamil
author_facet Kalid, Khairul Shafee
Mahmood, Ahmad Kamil
author_sort Kalid, Khairul Shafee
title A process framework to capture tacit knowledge using storytelling
title_short A process framework to capture tacit knowledge using storytelling
title_full A process framework to capture tacit knowledge using storytelling
title_fullStr A process framework to capture tacit knowledge using storytelling
title_full_unstemmed A process framework to capture tacit knowledge using storytelling
title_sort process framework to capture tacit knowledge using storytelling
publishDate 2012
url http://repo.uum.edu.my/11026/1/CR145.pdf
http://repo.uum.edu.my/11026/
http://www.kmice.uum.edu.my
_version_ 1644280527595765760
score 13.211869

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