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A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities

Technology has influenced all sectors in the world. In the education sector, technology plays an important role and is termed 'e-learning'. Due to the advancement of technology in the education sector, studies on e-learning success has become an important focus. Therefore, it is important...

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Main Author: Tariq, Sania
Format: Thesis
Language:English
English
Published: 2021
Subjects:
T58.5-58.64 Information technology
LB2300 Higher Education
Online Access:https://etd.uum.edu.my/9882/1/s901693_01.pdf
https://etd.uum.edu.my/9882/2/s901693_02.pdf
https://etd.uum.edu.my/9882/
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spelling my.uum.etd.98822022-09-26T07:58:00Z https://etd.uum.edu.my/9882/ A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities Tariq, Sania T58.5-58.64 Information technology LB2300 Higher Education Technology has influenced all sectors in the world. In the education sector, technology plays an important role and is termed 'e-learning'. Due to the advancement of technology in the education sector, studies on e-learning success has become an important focus. Therefore, it is important to address the factors that affect the success of e-learning. Previous research has found that system, human, and technology factors contribute to the success of e-learning. Hence, this study extended the DeLone & McLean IS success model with human and technology factors and the moderating role of web self-efficacy on the relationship between human factors (motivation, psychological factor, teacher's attitude)/ technology factors and user satisfaction/system use. Using a cross-sectional survey technique, this study gathers data through an online survey from lecturers working in Malaysian public universities. The study uses SmartPLS version 3.0 M3 to validate the hypotheses. The findings of the test indicated that system factors (information quality, system quality, and support service quality), technology factors, and one out of three dimensions of the human factor (i.e. the psychological factor) are found to be significantly related to user satisfaction. Information quality and two out of three dimensions of the human factors (i.e. motivation and teacher's attitude) are found insignificant with system use. The relationship between user satisfaction, intention to use, and system use is found significant. Moreover, Web self-efficacy moderated the relationship only between psychological factors and user satisfaction. The study contributed to the body of knowledge regarding human factors, technology factors, and web self-efficacy with a special focus on Malaysian public universities. Furthermore, in light of the findings, the study has provided recommendations for managerial staff, policymakers, and future researchers. Lastly, the limitations of the study with future research directions are also discussed. 2021 Thesis NonPeerReviewed text en https://etd.uum.edu.my/9882/1/s901693_01.pdf text en https://etd.uum.edu.my/9882/2/s901693_02.pdf Tariq, Sania (2021) A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities. Doctoral thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic T58.5-58.64 Information technology
LB2300 Higher Education
spellingShingle T58.5-58.64 Information technology
LB2300 Higher Education
Tariq, Sania
A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities
description Technology has influenced all sectors in the world. In the education sector, technology plays an important role and is termed 'e-learning'. Due to the advancement of technology in the education sector, studies on e-learning success has become an important focus. Therefore, it is important to address the factors that affect the success of e-learning. Previous research has found that system, human, and technology factors contribute to the success of e-learning. Hence, this study extended the DeLone & McLean IS success model with human and technology factors and the moderating role of web self-efficacy on the relationship between human factors (motivation, psychological factor, teacher's attitude)/ technology factors and user satisfaction/system use. Using a cross-sectional survey technique, this study gathers data through an online survey from lecturers working in Malaysian public universities. The study uses SmartPLS version 3.0 M3 to validate the hypotheses. The findings of the test indicated that system factors (information quality, system quality, and support service quality), technology factors, and one out of three dimensions of the human factor (i.e. the psychological factor) are found to be significantly related to user satisfaction. Information quality and two out of three dimensions of the human factors (i.e. motivation and teacher's attitude) are found insignificant with system use. The relationship between user satisfaction, intention to use, and system use is found significant. Moreover, Web self-efficacy moderated the relationship only between psychological factors and user satisfaction. The study contributed to the body of knowledge regarding human factors, technology factors, and web self-efficacy with a special focus on Malaysian public universities. Furthermore, in light of the findings, the study has provided recommendations for managerial staff, policymakers, and future researchers. Lastly, the limitations of the study with future research directions are also discussed.
format Thesis
author Tariq, Sania
author_facet Tariq, Sania
author_sort Tariq, Sania
title A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities
title_short A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities
title_full A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities
title_fullStr A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities
title_full_unstemmed A study of system, human, technology and web self-efficacy as determinant factors of e-learning success in Malaysian public universities
title_sort study of system, human, technology and web self-efficacy as determinant factors of e-learning success in malaysian public universities
publishDate 2021
url https://etd.uum.edu.my/9882/1/s901693_01.pdf
https://etd.uum.edu.my/9882/2/s901693_02.pdf
https://etd.uum.edu.my/9882/
_version_ 1745564643901833216
score 13.211869

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