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Human error reduction program in SilTerra Malaysia Sdn Bhd: applying Canonical action research (CAR)

SilTerra Malaysia Sdn Bhd (SMSB) is a Malaysian’s premier wafer fabrication, a high technology company owns by Khazanah Nasional Berhad. Although there are engineering platforms and automation systems in place, human errors still occur among the wafer fabrication personnel, causing a huge loss every...

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Main Author: Mohd Hazmuni, Saidin
Format: Thesis
Language:English
English
Published: 2021
Subjects:
HF5549-5549.5 Personnel Management. Employment
QA299.6-433 Analysis
Online Access:https://etd.uum.edu.my/9602/1/s95700_01.pdf
https://etd.uum.edu.my/9602/2/s95700_02.pdf
https://etd.uum.edu.my/9602/
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spelling my.uum.etd.96022024-10-09T14:01:26Z https://etd.uum.edu.my/9602/ Human error reduction program in SilTerra Malaysia Sdn Bhd: applying Canonical action research (CAR) Mohd Hazmuni, Saidin HF5549-5549.5 Personnel Management. Employment QA299.6-433 Analysis SilTerra Malaysia Sdn Bhd (SMSB) is a Malaysian’s premier wafer fabrication, a high technology company owns by Khazanah Nasional Berhad. Although there are engineering platforms and automation systems in place, human errors still occur among the wafer fabrication personnel, causing a huge loss every year. This research aimed to determine the factors that contribute to human errors. The factors then serve as the input for establishing SilTerra Small Group Activity (SSGA) to reduce human error excursion events in the Manufacturing Department. Canonical action research (CAR) was used as the basis in the research methodology. This research employed both the quantitative and the qualitative approaches, whereby 119 technicians participated in a survey that represented 25% of the total manufacturing population in SMSB. The survey was conducted to identify the factors that contribute to human errors in the Manufacturing Department. In addition, secondary data and feedback from the focus group that consisted of top management personnel were gathered to support the understanding of human error contributors. The research findings indicated that there are two main Human Error Classifications in SMSB, and they are Decision Error as well as Perceptual Error. The SSGA program, which has been continuously conducted, has shown a significant reduction in human error excursion events. The theoretical contribution in the Human Factors Analysis and Classification System (HFACS) applied in this research has significantly contributed to a meaningful result. This research focused mainly on human errors contributed by errors and violations. Other factors such as environmental factors, condition of operators and personal factors can be investigated in future studies. Besides, it will be interesting to extend the research to other types of manufacturing industries. 2021 Thesis NonPeerReviewed text en https://etd.uum.edu.my/9602/1/s95700_01.pdf text en https://etd.uum.edu.my/9602/2/s95700_02.pdf Mohd Hazmuni, Saidin (2021) Human error reduction program in SilTerra Malaysia Sdn Bhd: applying Canonical action research (CAR). Doctoral thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic HF5549-5549.5 Personnel Management. Employment
QA299.6-433 Analysis
spellingShingle HF5549-5549.5 Personnel Management. Employment
QA299.6-433 Analysis
Mohd Hazmuni, Saidin
Human error reduction program in SilTerra Malaysia Sdn Bhd: applying Canonical action research (CAR)
description SilTerra Malaysia Sdn Bhd (SMSB) is a Malaysian’s premier wafer fabrication, a high technology company owns by Khazanah Nasional Berhad. Although there are engineering platforms and automation systems in place, human errors still occur among the wafer fabrication personnel, causing a huge loss every year. This research aimed to determine the factors that contribute to human errors. The factors then serve as the input for establishing SilTerra Small Group Activity (SSGA) to reduce human error excursion events in the Manufacturing Department. Canonical action research (CAR) was used as the basis in the research methodology. This research employed both the quantitative and the qualitative approaches, whereby 119 technicians participated in a survey that represented 25% of the total manufacturing population in SMSB. The survey was conducted to identify the factors that contribute to human errors in the Manufacturing Department. In addition, secondary data and feedback from the focus group that consisted of top management personnel were gathered to support the understanding of human error contributors. The research findings indicated that there are two main Human Error Classifications in SMSB, and they are Decision Error as well as Perceptual Error. The SSGA program, which has been continuously conducted, has shown a significant reduction in human error excursion events. The theoretical contribution in the Human Factors Analysis and Classification System (HFACS) applied in this research has significantly contributed to a meaningful result. This research focused mainly on human errors contributed by errors and violations. Other factors such as environmental factors, condition of operators and personal factors can be investigated in future studies. Besides, it will be interesting to extend the research to other types of manufacturing industries.
format Thesis
author Mohd Hazmuni, Saidin
author_facet Mohd Hazmuni, Saidin
author_sort Mohd Hazmuni, Saidin
title Human error reduction program in SilTerra Malaysia Sdn Bhd: applying Canonical action research (CAR)
title_short Human error reduction program in SilTerra Malaysia Sdn Bhd: applying Canonical action research (CAR)
title_full Human error reduction program in SilTerra Malaysia Sdn Bhd: applying Canonical action research (CAR)
title_fullStr Human error reduction program in SilTerra Malaysia Sdn Bhd: applying Canonical action research (CAR)
title_full_unstemmed Human error reduction program in SilTerra Malaysia Sdn Bhd: applying Canonical action research (CAR)
title_sort human error reduction program in silterra malaysia sdn bhd: applying canonical action research (car)
publishDate 2021
url https://etd.uum.edu.my/9602/1/s95700_01.pdf
https://etd.uum.edu.my/9602/2/s95700_02.pdf
https://etd.uum.edu.my/9602/
_version_ 1814056944566009856
score 13.211869

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