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School Service Quality and Student Achievement

The aim of this study is to examine the relationship between school quality service and student achievement in secondary schools. The relationship between school quality service and student achievement was observed. The school service quality was also determined. The difference between gender achie...

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Main Author: Ngeh, Hong King
Format: Thesis
Language:English
English
Published: 1997
Subjects:
LB1050.9-1091 Educational psychology
Online Access:http://etd.uum.edu.my/930/1/Ngeh_Hong_King.pdf
http://etd.uum.edu.my/930/2/1.Ngeh_Hong_King.pdf
http://etd.uum.edu.my/930/
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spelling my.uum.etd.9302013-07-24T12:09:41Z http://etd.uum.edu.my/930/ School Service Quality and Student Achievement Ngeh, Hong King LB1050.9-1091 Educational psychology The aim of this study is to examine the relationship between school quality service and student achievement in secondary schools. The relationship between school quality service and student achievement was observed. The school service quality was also determined. The difference between gender achievement, and the difference in achievement of student from different places of residence were also discussed. Data were gathered using questionnaire. Data were processed using SPSS 7.5 Win. Correlation, stepwise regression, t-Test and ANOVA were carried out. The population consisted of 217 students from two schools. Results from the study showed no significant relationship between school service quality and student achievement. There is also no significant difference between quality service in the two schools. There are significant differences in achievement between gender and the places of residence of the students. Based on this study, it is suggested that the management should look intor other factors and conduct further studies to improve student achievement in schools. 1997-09-21 Thesis NonPeerReviewed application/pdf en http://etd.uum.edu.my/930/1/Ngeh_Hong_King.pdf application/pdf en http://etd.uum.edu.my/930/2/1.Ngeh_Hong_King.pdf Ngeh, Hong King (1997) School Service Quality and Student Achievement. Masters thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic LB1050.9-1091 Educational psychology
spellingShingle LB1050.9-1091 Educational psychology
Ngeh, Hong King
School Service Quality and Student Achievement
description The aim of this study is to examine the relationship between school quality service and student achievement in secondary schools. The relationship between school quality service and student achievement was observed. The school service quality was also determined. The difference between gender achievement, and the difference in achievement of student from different places of residence were also discussed. Data were gathered using questionnaire. Data were processed using SPSS 7.5 Win. Correlation, stepwise regression, t-Test and ANOVA were carried out. The population consisted of 217 students from two schools. Results from the study showed no significant relationship between school service quality and student achievement. There is also no significant difference between quality service in the two schools. There are significant differences in achievement between gender and the places of residence of the students. Based on this study, it is suggested that the management should look intor other factors and conduct further studies to improve student achievement in schools.
format Thesis
author Ngeh, Hong King
author_facet Ngeh, Hong King
author_sort Ngeh, Hong King
title School Service Quality and Student Achievement
title_short School Service Quality and Student Achievement
title_full School Service Quality and Student Achievement
title_fullStr School Service Quality and Student Achievement
title_full_unstemmed School Service Quality and Student Achievement
title_sort school service quality and student achievement
publishDate 1997
url http://etd.uum.edu.my/930/1/Ngeh_Hong_King.pdf
http://etd.uum.edu.my/930/2/1.Ngeh_Hong_King.pdf
http://etd.uum.edu.my/930/
_version_ 1644276305056759808
score 13.211869

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