Cover Image

Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM

This study was conducted to examine the perceptions of international students towards the quality of service, and their satisfaction with Pusat Kesihatan Universiti, Universiti Utara Malaysia. Previous studies on patient perception and satisfaction identified factors such as medical staff behaviour...

Full description

Saved in:
Bibliographic Details
Main Author: Joy, Ugboaja Chioma
Format: Thesis
Language:English
English
English
Published: 2020
Subjects:
HF5415.33 Consumer Behavior.
HF5549-5549.5 Personnel Management. Employment
Online Access:https://etd.uum.edu.my/9180/1/s818693_01.pdf
https://etd.uum.edu.my/9180/2/s818693_02.pdf
https://etd.uum.edu.my/9180/3/s818693_references.docx
https://etd.uum.edu.my/9180/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.uum.etd.9180
record_format eprints
spelling my.uum.etd.91802022-03-28T06:07:40Z https://etd.uum.edu.my/9180/ Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM Joy, Ugboaja Chioma HF5415.33 Consumer Behavior. HF5549-5549.5 Personnel Management. Employment This study was conducted to examine the perceptions of international students towards the quality of service, and their satisfaction with Pusat Kesihatan Universiti, Universiti Utara Malaysia. Previous studies on patient perception and satisfaction identified factors such as medical staff behaviour, medicine and clinic infrastructure availability and medical information as contributing significantly to the patient healing process. This study examined these factors in the context of the services at PKU-UUM. This will enable the management of PKU to tailor as necessary the facilities available at its health centre. It will also provide information on what contributes to the satisfaction of international students when receiving medical assistance. This study used a structured questionnaire which was given to 121 international students at PKU to collect data. The results revealed that both doctor behaviour and clinic infrastructure significantly influence patients’ satisfaction with the medical services. Therefore, when seeking to improve the satisfaction with medical services at PKU-UUM especially among international students would require that doctor behaviour and infrastructure be maintained and further improved. 2020 Thesis NonPeerReviewed text en https://etd.uum.edu.my/9180/1/s818693_01.pdf text en https://etd.uum.edu.my/9180/2/s818693_02.pdf text en https://etd.uum.edu.my/9180/3/s818693_references.docx Joy, Ugboaja Chioma (2020) Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM. Masters thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
English
topic HF5415.33 Consumer Behavior.
HF5549-5549.5 Personnel Management. Employment
spellingShingle HF5415.33 Consumer Behavior.
HF5549-5549.5 Personnel Management. Employment
Joy, Ugboaja Chioma
Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM
description This study was conducted to examine the perceptions of international students towards the quality of service, and their satisfaction with Pusat Kesihatan Universiti, Universiti Utara Malaysia. Previous studies on patient perception and satisfaction identified factors such as medical staff behaviour, medicine and clinic infrastructure availability and medical information as contributing significantly to the patient healing process. This study examined these factors in the context of the services at PKU-UUM. This will enable the management of PKU to tailor as necessary the facilities available at its health centre. It will also provide information on what contributes to the satisfaction of international students when receiving medical assistance. This study used a structured questionnaire which was given to 121 international students at PKU to collect data. The results revealed that both doctor behaviour and clinic infrastructure significantly influence patients’ satisfaction with the medical services. Therefore, when seeking to improve the satisfaction with medical services at PKU-UUM especially among international students would require that doctor behaviour and infrastructure be maintained and further improved.
format Thesis
author Joy, Ugboaja Chioma
author_facet Joy, Ugboaja Chioma
author_sort Joy, Ugboaja Chioma
title Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM
title_short Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM
title_full Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM
title_fullStr Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM
title_full_unstemmed Perception of international student towards the Quality of services and their satisfaction with Pusat Kesihatan Universiti, UUM
title_sort perception of international student towards the quality of services and their satisfaction with pusat kesihatan universiti, uum
publishDate 2020
url https://etd.uum.edu.my/9180/1/s818693_01.pdf
https://etd.uum.edu.my/9180/2/s818693_02.pdf
https://etd.uum.edu.my/9180/3/s818693_references.docx
https://etd.uum.edu.my/9180/
_version_ 1729706563553198080
score 13.211869

Similar Items