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Mediating role of core total quality management in the relationship between infrastructure total quality management and organizational performance of public Hospital in Pakistan

Health care organizations in developing countries face great challenges from both inside and outside the organization. In light of this, the contribution of total quality management (TQM) is extremely valuable for health care organizations to overcome these challenges. Drawing upon resource based vi...

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Main Author: Maqbool, Muhammad Qasim
Format: Thesis
Language:English
English
English
Published: 2019
Subjects:
HF5001-6182 Business
Online Access:https://etd.uum.edu.my/8952/1/s900676_01.pdf
https://etd.uum.edu.my/8952/2/s900676_02.pdf
https://etd.uum.edu.my/8952/3/s900676_references.docx
https://etd.uum.edu.my/8952/
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spelling my.uum.etd.89522022-08-08T06:52:23Z https://etd.uum.edu.my/8952/ Mediating role of core total quality management in the relationship between infrastructure total quality management and organizational performance of public Hospital in Pakistan Maqbool, Muhammad Qasim HF5001-6182 Business Health care organizations in developing countries face great challenges from both inside and outside the organization. In light of this, the contribution of total quality management (TQM) is extremely valuable for health care organizations to overcome these challenges. Drawing upon resource based view (RBV) of the firm; this study examines the mediating role of core TQM on the relationship between infrastructure TQM and performance of public hospitals in Pakistan, and moderating role of national culture on the link between core TQM and performance of public hospitals in Pakistan. This study applied a hypo deductive research approach. Using cross sectional data, a total 378 valid questionnaires were collected to confirm the proposed hypothesis by using partial least square (PLS) path modeling approach a variance based structural equation modeling technique (SEM). Statistical results show that infrastructure TQM is positively related to core TQM. Core TQM is also found to be positively related to organizational performance. Moreover, results reveal that core TQM mediates the relationship between infrastructure TQM and organizational performance. However, no significant result is found for the moderating effect of national culture on the relationship between core TQM and organizational performance. For theoretical and practical contribution this study contributes to the RBV by providing empirical evidence to support the assertion of the theory. Therefore, this study can also help the physicians, surgeons, pharmacist and health professionals to contribute their services to gain organizational performance. Finally, the limitations and suggestions for future research this study restraints the sample that was taken from the public hospitals of Pakistan and cannot be generalized to the other service organizations. 2019 Thesis NonPeerReviewed text en https://etd.uum.edu.my/8952/1/s900676_01.pdf text en https://etd.uum.edu.my/8952/2/s900676_02.pdf text en https://etd.uum.edu.my/8952/3/s900676_references.docx Maqbool, Muhammad Qasim (2019) Mediating role of core total quality management in the relationship between infrastructure total quality management and organizational performance of public Hospital in Pakistan. Doctoral thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
English
topic HF5001-6182 Business
spellingShingle HF5001-6182 Business
Maqbool, Muhammad Qasim
Mediating role of core total quality management in the relationship between infrastructure total quality management and organizational performance of public Hospital in Pakistan
description Health care organizations in developing countries face great challenges from both inside and outside the organization. In light of this, the contribution of total quality management (TQM) is extremely valuable for health care organizations to overcome these challenges. Drawing upon resource based view (RBV) of the firm; this study examines the mediating role of core TQM on the relationship between infrastructure TQM and performance of public hospitals in Pakistan, and moderating role of national culture on the link between core TQM and performance of public hospitals in Pakistan. This study applied a hypo deductive research approach. Using cross sectional data, a total 378 valid questionnaires were collected to confirm the proposed hypothesis by using partial least square (PLS) path modeling approach a variance based structural equation modeling technique (SEM). Statistical results show that infrastructure TQM is positively related to core TQM. Core TQM is also found to be positively related to organizational performance. Moreover, results reveal that core TQM mediates the relationship between infrastructure TQM and organizational performance. However, no significant result is found for the moderating effect of national culture on the relationship between core TQM and organizational performance. For theoretical and practical contribution this study contributes to the RBV by providing empirical evidence to support the assertion of the theory. Therefore, this study can also help the physicians, surgeons, pharmacist and health professionals to contribute their services to gain organizational performance. Finally, the limitations and suggestions for future research this study restraints the sample that was taken from the public hospitals of Pakistan and cannot be generalized to the other service organizations.
format Thesis
author Maqbool, Muhammad Qasim
author_facet Maqbool, Muhammad Qasim
author_sort Maqbool, Muhammad Qasim
title Mediating role of core total quality management in the relationship between infrastructure total quality management and organizational performance of public Hospital in Pakistan
title_short Mediating role of core total quality management in the relationship between infrastructure total quality management and organizational performance of public Hospital in Pakistan
title_full Mediating role of core total quality management in the relationship between infrastructure total quality management and organizational performance of public Hospital in Pakistan
title_fullStr Mediating role of core total quality management in the relationship between infrastructure total quality management and organizational performance of public Hospital in Pakistan
title_full_unstemmed Mediating role of core total quality management in the relationship between infrastructure total quality management and organizational performance of public Hospital in Pakistan
title_sort mediating role of core total quality management in the relationship between infrastructure total quality management and organizational performance of public hospital in pakistan
publishDate 2019
url https://etd.uum.edu.my/8952/1/s900676_01.pdf
https://etd.uum.edu.my/8952/2/s900676_02.pdf
https://etd.uum.edu.my/8952/3/s900676_references.docx
https://etd.uum.edu.my/8952/
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score 13.211869

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