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Examining lean practices on warehouse performance: a study on electrical and electronics manufacturing industry

Literature has recognized lean production and lean warehouse as prominent manufacturing philosophies that are based on customer-focused process improvements. To further enhance customer satisfaction, many Electrical & Electronics (E&E) manufacturers are turning to lean manufacturing practice...

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Main Author: Adrian, Foong Hong Nian
Format: Thesis
Language:English
English
English
Published: 2020
Subjects:
HD28-70 Management. Industrial Management
Online Access:https://etd.uum.edu.my/8597/1/s900083_01.pdf
https://etd.uum.edu.my/8597/2/s900083_02.pdf
https://etd.uum.edu.my/8597/3/s900083_references.docx
https://etd.uum.edu.my/8597/
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spelling my.uum.etd.85972023-10-18T00:48:23Z https://etd.uum.edu.my/8597/ Examining lean practices on warehouse performance: a study on electrical and electronics manufacturing industry Adrian, Foong Hong Nian HD28-70 Management. Industrial Management Literature has recognized lean production and lean warehouse as prominent manufacturing philosophies that are based on customer-focused process improvements. To further enhance customer satisfaction, many Electrical & Electronics (E&E) manufacturers are turning to lean manufacturing practices to increase their business performance. However, numerous studies argued that the theory and practice show inconsistent results between lean practices and warehouse performance. In the Malaysian context, few researches have been conducted on lean warehouse practices in E&E manufacturing, notably in Penang; where concentration on manufacturing warehouse is high. Therefore, this study sought to establish the inter-relationship of lean warehouse practices of standardization, supplier network, quality at source and inventory management and MNC’s customer satisfaction, underpinned by the Resource-Based View (RBV). A quantitative and the crosssectional research design were adopted, and one hundred and fifty-two research questionnaires were administered to managers/executives in Penang. A valid response of one hundred and twenty-seven questionnaires was obtained and the data was analyzed using the SPSS and Smart PLS. From the research outcome, the hypothesized relationship between lean practices of standardization and warehouse’s customer satisfaction was supported. Secondly, the hypothesized relationship between lean practices of supplier network and warehouse’s customer satisfaction was supported. Thirdly, the hypothesized relationship between lean practices of quality at source and warehouse’s customer satisfaction was also supported. Finally, however, the hypothesized relationship between lean practices of inventory management and warehouse’s customer satisfaction was not supported. Theoretical and applied implications, as well as recommendations and future research are discussed in this study. 2020 Thesis NonPeerReviewed text en https://etd.uum.edu.my/8597/1/s900083_01.pdf text en https://etd.uum.edu.my/8597/2/s900083_02.pdf text en https://etd.uum.edu.my/8597/3/s900083_references.docx Adrian, Foong Hong Nian (2020) Examining lean practices on warehouse performance: a study on electrical and electronics manufacturing industry. Doctoral thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
English
topic HD28-70 Management. Industrial Management
spellingShingle HD28-70 Management. Industrial Management
Adrian, Foong Hong Nian
Examining lean practices on warehouse performance: a study on electrical and electronics manufacturing industry
description Literature has recognized lean production and lean warehouse as prominent manufacturing philosophies that are based on customer-focused process improvements. To further enhance customer satisfaction, many Electrical & Electronics (E&E) manufacturers are turning to lean manufacturing practices to increase their business performance. However, numerous studies argued that the theory and practice show inconsistent results between lean practices and warehouse performance. In the Malaysian context, few researches have been conducted on lean warehouse practices in E&E manufacturing, notably in Penang; where concentration on manufacturing warehouse is high. Therefore, this study sought to establish the inter-relationship of lean warehouse practices of standardization, supplier network, quality at source and inventory management and MNC’s customer satisfaction, underpinned by the Resource-Based View (RBV). A quantitative and the crosssectional research design were adopted, and one hundred and fifty-two research questionnaires were administered to managers/executives in Penang. A valid response of one hundred and twenty-seven questionnaires was obtained and the data was analyzed using the SPSS and Smart PLS. From the research outcome, the hypothesized relationship between lean practices of standardization and warehouse’s customer satisfaction was supported. Secondly, the hypothesized relationship between lean practices of supplier network and warehouse’s customer satisfaction was supported. Thirdly, the hypothesized relationship between lean practices of quality at source and warehouse’s customer satisfaction was also supported. Finally, however, the hypothesized relationship between lean practices of inventory management and warehouse’s customer satisfaction was not supported. Theoretical and applied implications, as well as recommendations and future research are discussed in this study.
format Thesis
author Adrian, Foong Hong Nian
author_facet Adrian, Foong Hong Nian
author_sort Adrian, Foong Hong Nian
title Examining lean practices on warehouse performance: a study on electrical and electronics manufacturing industry
title_short Examining lean practices on warehouse performance: a study on electrical and electronics manufacturing industry
title_full Examining lean practices on warehouse performance: a study on electrical and electronics manufacturing industry
title_fullStr Examining lean practices on warehouse performance: a study on electrical and electronics manufacturing industry
title_full_unstemmed Examining lean practices on warehouse performance: a study on electrical and electronics manufacturing industry
title_sort examining lean practices on warehouse performance: a study on electrical and electronics manufacturing industry
publishDate 2020
url https://etd.uum.edu.my/8597/1/s900083_01.pdf
https://etd.uum.edu.my/8597/2/s900083_02.pdf
https://etd.uum.edu.my/8597/3/s900083_references.docx
https://etd.uum.edu.my/8597/
_version_ 1781708412908732416
score 13.211869

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