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Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning

The main purpose of this study was to investigate the mediating effect of organizational excellence (OE) on the relationship between total quality management (TQM), enterprise resource planning (ERP), entrepreneurial orientation (EO), and organizational performance (OP). At the same time, it also...

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Main Author: Al-Dhaafri, Hassan Saleh Hassan
Format: Thesis
Language:English
English
Published: 2014
Subjects:
HD58.9 Organizational Effectiveness.
HV Social Pathology. Social and Public Welfare
Online Access:https://etd.uum.edu.my/4368/1/s93560.pdf
https://etd.uum.edu.my/4368/2/s93560_abstract.pdf
https://etd.uum.edu.my/4368/
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spelling my.uum.etd.43682022-04-09T23:27:10Z https://etd.uum.edu.my/4368/ Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning Al-Dhaafri, Hassan Saleh Hassan HD58.9 Organizational Effectiveness. HV Social Pathology. Social and Public Welfare The main purpose of this study was to investigate the mediating effect of organizational excellence (OE) on the relationship between total quality management (TQM), enterprise resource planning (ERP), entrepreneurial orientation (EO), and organizational performance (OP). At the same time, it also investigated the mediating effect of entrepreneurial organizational culture (EOC) on the relationship between EO and OP. The motivation for this study was driven by the inconsistent findings in the literature concerning the relationships between TQM, ERP, EO, and organizational performance. Due to the inconsistent results, a new research has emerged and this has prompted further investigation on the effect of other variables that may better explain the nature of these links. In the related literature, many theories have suggested that the compatibility between strategies, resources, and capabilities as the keys for success. To achieve this purpose, this study has integrated different theories such as the resource-based view, knowledge-based view, and the innovation theories in order to provide the effect of OE and EOC on successful strategy implementation. Questionnaires were distributed to 565 Sections of the Dubai Police. 355 questionnaires were returned and used in the analysis using the PLS-SEM. The results of this study revealed that TQM, ERP, and EO were positive and have also been proven to be significant predictors of organizational performance. More importantly, the results have also confirmed the mediating effect of organizational excellence on the relationships between TQM, EO, and organizational performance. This study also supported the premises of the resource-based view theory, the knowledge-based view theory, and the innovation theory by reaffirming the importance of the supportive OE and EOC for any successful strategy implementation in enhancing organizational performance through the implementation of innovative practices. 2014 Thesis NonPeerReviewed text en https://etd.uum.edu.my/4368/1/s93560.pdf text en https://etd.uum.edu.my/4368/2/s93560_abstract.pdf Al-Dhaafri, Hassan Saleh Hassan (2014) Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning. PhD. thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic HD58.9 Organizational Effectiveness.
HV Social Pathology. Social and Public Welfare
spellingShingle HD58.9 Organizational Effectiveness.
HV Social Pathology. Social and Public Welfare
Al-Dhaafri, Hassan Saleh Hassan
Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning
description The main purpose of this study was to investigate the mediating effect of organizational excellence (OE) on the relationship between total quality management (TQM), enterprise resource planning (ERP), entrepreneurial orientation (EO), and organizational performance (OP). At the same time, it also investigated the mediating effect of entrepreneurial organizational culture (EOC) on the relationship between EO and OP. The motivation for this study was driven by the inconsistent findings in the literature concerning the relationships between TQM, ERP, EO, and organizational performance. Due to the inconsistent results, a new research has emerged and this has prompted further investigation on the effect of other variables that may better explain the nature of these links. In the related literature, many theories have suggested that the compatibility between strategies, resources, and capabilities as the keys for success. To achieve this purpose, this study has integrated different theories such as the resource-based view, knowledge-based view, and the innovation theories in order to provide the effect of OE and EOC on successful strategy implementation. Questionnaires were distributed to 565 Sections of the Dubai Police. 355 questionnaires were returned and used in the analysis using the PLS-SEM. The results of this study revealed that TQM, ERP, and EO were positive and have also been proven to be significant predictors of organizational performance. More importantly, the results have also confirmed the mediating effect of organizational excellence on the relationships between TQM, EO, and organizational performance. This study also supported the premises of the resource-based view theory, the knowledge-based view theory, and the innovation theory by reaffirming the importance of the supportive OE and EOC for any successful strategy implementation in enhancing organizational performance through the implementation of innovative practices.
format Thesis
author Al-Dhaafri, Hassan Saleh Hassan
author_facet Al-Dhaafri, Hassan Saleh Hassan
author_sort Al-Dhaafri, Hassan Saleh Hassan
title Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning
title_short Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning
title_full Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning
title_fullStr Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning
title_full_unstemmed Organizational performance and excellence of Dubai Police role of total quality management and enterprise resource planning
title_sort organizational performance and excellence of dubai police role of total quality management and enterprise resource planning
publishDate 2014
url https://etd.uum.edu.my/4368/1/s93560.pdf
https://etd.uum.edu.my/4368/2/s93560_abstract.pdf
https://etd.uum.edu.my/4368/
_version_ 1729706580543275008
score 13.211869

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