Kualiti Perkhidmatan dan Hubungannya dengan Kepuasan Pelanggan di Hospital Sultanah Bahiyah Alor Setar Perbandingan antara Pesakit Luar dan Pesakit Dalam (inpatient)
The study was carried out to investigate the relationship between service quality and customer satisfaction at Hospital Sultanah Bahiyah. The main focus of the study was to examined the relationship between service quality and customer satisfaction. The outcomes of the study are essentials in order...
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| Format: | Thesis |
| Language: | English |
| Published: |
2009
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| Online Access: | http://etd.uum.edu.my/3638/1/s800607.pdf http://etd.uum.edu.my/3638/ http://lintas.uum.edu.my:8080/elmu/index.jsp?module=webopac-l&action=fullDisplayRetriever.jsp&szMaterialNo=0000336378 |
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