Study of Customer Satisfaction in the Banking Sector in Libya
The purpose of this paper is to evaluate the customer satisfaction of the banks sector in Libya, based on customer perception regarding service quality. This is an empirical study using mainly primary data collected through a well-structured questionnaire. The method of the study Validity and reliab...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2013
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| Subjects: | |
| Online Access: | http://etd.uum.edu.my/3592/1/s808834.pdf http://etd.uum.edu.my/3592/7/s808834.pdf http://etd.uum.edu.my/3592/ |
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