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A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior

Cyber cafes play an important role in providing computer facilities and Internet access besides improving ICT literacy among the communities in Malaysia, especially to those who do not have computer at home. Though the establishments of cyber cafe bring various advantages particularly from the busin...

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Main Author: Zuriani, Ahmad Zukarnain
Format: Thesis
Language:English
English
Published: 2011
Subjects:
T58.5-58.64 Information technology
Online Access:http://etd.uum.edu.my/2815/1/Zuriani_Ahmad_Zukarnain.pdf
http://etd.uum.edu.my/2815/2/1.Zuriani_Ahmad_Zukarnain.pdf
http://etd.uum.edu.my/2815/
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spelling my.uum.etd.28152016-04-28T00:55:47Z http://etd.uum.edu.my/2815/ A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior Zuriani, Ahmad Zukarnain T58.5-58.64 Information technology Cyber cafes play an important role in providing computer facilities and Internet access besides improving ICT literacy among the communities in Malaysia, especially to those who do not have computer at home. Though the establishments of cyber cafe bring various advantages particularly from the business and the academic views, it also contributes to ethical problems regarding ICT services usage. The ultimate aim of the study is to develop a framework for an ethical usage of ICT services at cyber cafe. This study used quantitative and case study research approaches, where the first part involved a survey method to determine the variables that influence the user's behavioral intention on unethical usage of ICT services at cyber cafe. The units of analysis are cyber cafe operators, cyber cafe users, regulatory bodies, parents and community. The second part used a case study approach to further examine the effectiveness of the control mechanism through the implementation of monitoring software. This study used Theory of Planned Behavior as the theoretical framework of the study. In order to examine the behavioral intention of cyber cafe users, an additional variable known as external factor has been added in the conceptual framework of this study. The result of this study found that attitude, subjective norms, perceived behavioral control and external factors have a significant relationship with behavioral intention of cyber cafe users. Experience, individual rights, peers, teachers, close friends, CC TV, lighting in the cyber cafe and noise in the cyber cafe are proven to have influenced behavioral intention of cyber cafe users to perform their actions. Based on the findings, a framework for an ethical usage of ICT services was developed. This framework could be used by cyber cafe operators, authorities, and policy makers in planning and implementing any strategies and policies for cyber cafe operation in Malaysia. 2011 Thesis NonPeerReviewed application/pdf en http://etd.uum.edu.my/2815/1/Zuriani_Ahmad_Zukarnain.pdf application/pdf en http://etd.uum.edu.my/2815/2/1.Zuriani_Ahmad_Zukarnain.pdf Zuriani, Ahmad Zukarnain (2011) A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior. PhD. thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic T58.5-58.64 Information technology
spellingShingle T58.5-58.64 Information technology
Zuriani, Ahmad Zukarnain
A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior
description Cyber cafes play an important role in providing computer facilities and Internet access besides improving ICT literacy among the communities in Malaysia, especially to those who do not have computer at home. Though the establishments of cyber cafe bring various advantages particularly from the business and the academic views, it also contributes to ethical problems regarding ICT services usage. The ultimate aim of the study is to develop a framework for an ethical usage of ICT services at cyber cafe. This study used quantitative and case study research approaches, where the first part involved a survey method to determine the variables that influence the user's behavioral intention on unethical usage of ICT services at cyber cafe. The units of analysis are cyber cafe operators, cyber cafe users, regulatory bodies, parents and community. The second part used a case study approach to further examine the effectiveness of the control mechanism through the implementation of monitoring software. This study used Theory of Planned Behavior as the theoretical framework of the study. In order to examine the behavioral intention of cyber cafe users, an additional variable known as external factor has been added in the conceptual framework of this study. The result of this study found that attitude, subjective norms, perceived behavioral control and external factors have a significant relationship with behavioral intention of cyber cafe users. Experience, individual rights, peers, teachers, close friends, CC TV, lighting in the cyber cafe and noise in the cyber cafe are proven to have influenced behavioral intention of cyber cafe users to perform their actions. Based on the findings, a framework for an ethical usage of ICT services was developed. This framework could be used by cyber cafe operators, authorities, and policy makers in planning and implementing any strategies and policies for cyber cafe operation in Malaysia.
format Thesis
author Zuriani, Ahmad Zukarnain
author_facet Zuriani, Ahmad Zukarnain
author_sort Zuriani, Ahmad Zukarnain
title A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior
title_short A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior
title_full A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior
title_fullStr A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior
title_full_unstemmed A Framework for Ethical Usage of ICT Services at Cyber Cafe Using Theory of Planned Behavior
title_sort framework for ethical usage of ict services at cyber cafe using theory of planned behavior
publishDate 2011
url http://etd.uum.edu.my/2815/1/Zuriani_Ahmad_Zukarnain.pdf
http://etd.uum.edu.my/2815/2/1.Zuriani_Ahmad_Zukarnain.pdf
http://etd.uum.edu.my/2815/
_version_ 1644276801149599744
score 13.211869

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