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A Study of Student Satisfaction in Relation to Non Academic Staff Behaviour in UiTM Pahang (Jengka Campus)

The purpose of this research is to empirically determine what the behaviors of non-academic staff of UiTM that leads to students' satisfaction. The objectives of conducting this research are to identify the factors that influence students' satisfaction as regard to behavior of non academic...

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Main Author: Zaid, Mat Yusop
Format: Thesis
Language:English
English
Published: 2011
Subjects:
HF1-6182 Commerce
Online Access:http://etd.uum.edu.my/2768/1/Zaid_Mat_Yusop.pdf
http://etd.uum.edu.my/2768/2/1.Zaid_Mat_Yusop.pdf
http://etd.uum.edu.my/2768/
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record_format eprints
spelling my.uum.etd.27682016-04-24T02:03:01Z http://etd.uum.edu.my/2768/ A Study of Student Satisfaction in Relation to Non Academic Staff Behaviour in UiTM Pahang (Jengka Campus) Zaid, Mat Yusop HF1-6182 Commerce The purpose of this research is to empirically determine what the behaviors of non-academic staff of UiTM that leads to students' satisfaction. The objectives of conducting this research are to identify the factors that influence students' satisfaction as regard to behavior of non academic staff, to identify the current level of students' satisfaction towards non academic staff behavior and to provide recommendations on how to make satisfied students. Researcher had identified two criteria that lead to students' satisfaction namely responsiveness and courtesy. The respondents of this research are the students from UiTM Pahang (Jengka Campus). The methods used by the researcher to analyze the data are Reliability Testing, Respondent Profile and Frequency Analysis. The result that the researcher found from this research is students are really not satisfied with responsiveness showed by non academic staff. Non academic staff must improve this attribute in order to gain students satisfaction. 2011 Thesis NonPeerReviewed application/pdf en http://etd.uum.edu.my/2768/1/Zaid_Mat_Yusop.pdf application/pdf en http://etd.uum.edu.my/2768/2/1.Zaid_Mat_Yusop.pdf Zaid, Mat Yusop (2011) A Study of Student Satisfaction in Relation to Non Academic Staff Behaviour in UiTM Pahang (Jengka Campus). Masters thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic HF1-6182 Commerce
spellingShingle HF1-6182 Commerce
Zaid, Mat Yusop
A Study of Student Satisfaction in Relation to Non Academic Staff Behaviour in UiTM Pahang (Jengka Campus)
description The purpose of this research is to empirically determine what the behaviors of non-academic staff of UiTM that leads to students' satisfaction. The objectives of conducting this research are to identify the factors that influence students' satisfaction as regard to behavior of non academic staff, to identify the current level of students' satisfaction towards non academic staff behavior and to provide recommendations on how to make satisfied students. Researcher had identified two criteria that lead to students' satisfaction namely responsiveness and courtesy. The respondents of this research are the students from UiTM Pahang (Jengka Campus). The methods used by the researcher to analyze the data are Reliability Testing, Respondent Profile and Frequency Analysis. The result that the researcher found from this research is students are really not satisfied with responsiveness showed by non academic staff. Non academic staff must improve this attribute in order to gain students satisfaction.
format Thesis
author Zaid, Mat Yusop
author_facet Zaid, Mat Yusop
author_sort Zaid, Mat Yusop
title A Study of Student Satisfaction in Relation to Non Academic Staff Behaviour in UiTM Pahang (Jengka Campus)
title_short A Study of Student Satisfaction in Relation to Non Academic Staff Behaviour in UiTM Pahang (Jengka Campus)
title_full A Study of Student Satisfaction in Relation to Non Academic Staff Behaviour in UiTM Pahang (Jengka Campus)
title_fullStr A Study of Student Satisfaction in Relation to Non Academic Staff Behaviour in UiTM Pahang (Jengka Campus)
title_full_unstemmed A Study of Student Satisfaction in Relation to Non Academic Staff Behaviour in UiTM Pahang (Jengka Campus)
title_sort study of student satisfaction in relation to non academic staff behaviour in uitm pahang (jengka campus)
publishDate 2011
url http://etd.uum.edu.my/2768/1/Zaid_Mat_Yusop.pdf
http://etd.uum.edu.my/2768/2/1.Zaid_Mat_Yusop.pdf
http://etd.uum.edu.my/2768/
_version_ 1644276787639746560
score 13.211869

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