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Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia

The advantages of internet services cannot be overemphasized especially in the academic environment where it is mainly used for e-learning as online services. The universities are known to provide for their students by giving them shelters, known as Student Hall of Residence. Maybank Hall of Residen...

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Main Author: Shnaf, Adel Z. A. A. Abu
Format: Thesis
Language:English
English
Published: 2011
Subjects:
HD Industries. Land use. Labor.
QA76 Computer software
Online Access:http://etd.uum.edu.my/2744/1/Adel_Z._A._A._Abu_Shnaf.pdf
http://etd.uum.edu.my/2744/2/1.Adel_Z._A._A._Abu_Shnaf.pdf
http://etd.uum.edu.my/2744/
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spelling my.uum.etd.27442016-04-28T00:30:05Z http://etd.uum.edu.my/2744/ Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia Shnaf, Adel Z. A. A. Abu HD Industries. Land use. Labor. QA76 Computer software The advantages of internet services cannot be overemphasized especially in the academic environment where it is mainly used for e-learning as online services. The universities are known to provide for their students by giving them shelters, known as Student Hall of Residence. Maybank Hall of Residence officers provide many services for their occupants in the hall. However, these services are yet to be evaluated in order to know the services quality they are giving to their occupants. This project designs a requirement model and developed a prototype to allow the Service Quality for the occupants of the Maybank Student Hall of Residence to evaluate the services using the on-line evaluation system. The result generated during the implantation phase of this project shows that the system is effective and easy to learn. 2011 Thesis NonPeerReviewed application/pdf en http://etd.uum.edu.my/2744/1/Adel_Z._A._A._Abu_Shnaf.pdf application/pdf en http://etd.uum.edu.my/2744/2/1.Adel_Z._A._A._Abu_Shnaf.pdf Shnaf, Adel Z. A. A. Abu (2011) Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia. Masters thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic HD Industries. Land use. Labor.
QA76 Computer software
spellingShingle HD Industries. Land use. Labor.
QA76 Computer software
Shnaf, Adel Z. A. A. Abu
Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia
description The advantages of internet services cannot be overemphasized especially in the academic environment where it is mainly used for e-learning as online services. The universities are known to provide for their students by giving them shelters, known as Student Hall of Residence. Maybank Hall of Residence officers provide many services for their occupants in the hall. However, these services are yet to be evaluated in order to know the services quality they are giving to their occupants. This project designs a requirement model and developed a prototype to allow the Service Quality for the occupants of the Maybank Student Hall of Residence to evaluate the services using the on-line evaluation system. The result generated during the implantation phase of this project shows that the system is effective and easy to learn.
format Thesis
author Shnaf, Adel Z. A. A. Abu
author_facet Shnaf, Adel Z. A. A. Abu
author_sort Shnaf, Adel Z. A. A. Abu
title Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia
title_short Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia
title_full Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia
title_fullStr Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia
title_full_unstemmed Online Service Quality Evaluation for Residential Hall in Universiti Utara Malaysia
title_sort online service quality evaluation for residential hall in universiti utara malaysia
publishDate 2011
url http://etd.uum.edu.my/2744/1/Adel_Z._A._A._Abu_Shnaf.pdf
http://etd.uum.edu.my/2744/2/1.Adel_Z._A._A._Abu_Shnaf.pdf
http://etd.uum.edu.my/2744/
_version_ 1644276780797788160
score 13.211869

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