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The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District

This study seeks to determine the effect of occupational stress, gender, and working hour on productivity among employees in hotel industries around Lembah Klang District. The three hotels that have been chosen to be survey are Swiss Garden Hotel and Residences Kuala Lumpur, The Royale Bintang Hotel...

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Main Author: Ilya Shazwina, Shaharuddin
Format: Thesis
Language:English
English
Published: 2011
Subjects:
HF5548.7-5548.85 Industrial Psychology
Online Access:http://etd.uum.edu.my/2697/1/Ilya_Shazwina_Shaharuddin.pdf
http://etd.uum.edu.my/2697/2/1.Ilya_Shazwina_Shaharuddin.pdf
http://etd.uum.edu.my/2697/
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spelling my.uum.etd.26972013-07-24T12:17:23Z http://etd.uum.edu.my/2697/ The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District Ilya Shazwina, Shaharuddin HF5548.7-5548.85 Industrial Psychology This study seeks to determine the effect of occupational stress, gender, and working hour on productivity among employees in hotel industries around Lembah Klang District. The three hotels that have been chosen to be survey are Swiss Garden Hotel and Residences Kuala Lumpur, The Royale Bintang Hotel Kuala Lumpur, and Concorde Hotel Kuala Lumpur. Each Hotel is known with 4 stars Hotels. There where 120 questionnaires have been distributed but only 95 questionnaires can be uses in this survey due to some were not fully answered. The questionnaire was used to determine socio-demographic background, working information and stress factors. There were three finding/hypothesis need to be search which is on Hypothesis 1: Those individuals that work 46 hours or more per week will have significantly higher occupational stress than those that work less than 46 hours per week. Hypothesis 2: Women will have significantly higher levels of occupational stress than men and Hypothesis 3: Long service staff tends to experience less number of occupational stress compared to short/new serving staff. The most dominant factors of occupational stress among Hotels employees are hours of work. It shows that hours of works is the main factor in causing occupational stress among the Hotel employees. 2011 Thesis NonPeerReviewed application/pdf en http://etd.uum.edu.my/2697/1/Ilya_Shazwina_Shaharuddin.pdf application/pdf en http://etd.uum.edu.my/2697/2/1.Ilya_Shazwina_Shaharuddin.pdf Ilya Shazwina, Shaharuddin (2011) The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District. Masters thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic HF5548.7-5548.85 Industrial Psychology
spellingShingle HF5548.7-5548.85 Industrial Psychology
Ilya Shazwina, Shaharuddin
The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District
description This study seeks to determine the effect of occupational stress, gender, and working hour on productivity among employees in hotel industries around Lembah Klang District. The three hotels that have been chosen to be survey are Swiss Garden Hotel and Residences Kuala Lumpur, The Royale Bintang Hotel Kuala Lumpur, and Concorde Hotel Kuala Lumpur. Each Hotel is known with 4 stars Hotels. There where 120 questionnaires have been distributed but only 95 questionnaires can be uses in this survey due to some were not fully answered. The questionnaire was used to determine socio-demographic background, working information and stress factors. There were three finding/hypothesis need to be search which is on Hypothesis 1: Those individuals that work 46 hours or more per week will have significantly higher occupational stress than those that work less than 46 hours per week. Hypothesis 2: Women will have significantly higher levels of occupational stress than men and Hypothesis 3: Long service staff tends to experience less number of occupational stress compared to short/new serving staff. The most dominant factors of occupational stress among Hotels employees are hours of work. It shows that hours of works is the main factor in causing occupational stress among the Hotel employees.
format Thesis
author Ilya Shazwina, Shaharuddin
author_facet Ilya Shazwina, Shaharuddin
author_sort Ilya Shazwina, Shaharuddin
title The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District
title_short The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District
title_full The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District
title_fullStr The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District
title_full_unstemmed The Effects of Gender and Working Hours and Length of Service on Occupational Stress in Four Stars Hotels in Lembah Klang District
title_sort effects of gender and working hours and length of service on occupational stress in four stars hotels in lembah klang district
publishDate 2011
url http://etd.uum.edu.my/2697/1/Ilya_Shazwina_Shaharuddin.pdf
http://etd.uum.edu.my/2697/2/1.Ilya_Shazwina_Shaharuddin.pdf
http://etd.uum.edu.my/2697/
_version_ 1644276767364481024
score 13.211869

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