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Level of Satisfaction on the Implementation of Performance Appraisal Among Non Academic Staff

The study was conducted to identify the level of satisfaction among non academic staff of one of the public universities located in Northern Malaysia on the implementation of performance appraisal system. The aims of the study were to: (i) measure the level of satisfaction on the implementation of t...

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Main Author: Zaharah, Mohamed
Format: Thesis
Language:English
English
Published: 2011
Subjects:
HF5549-5549.5 Personnel Management. Employment
Online Access:https://etd.uum.edu.my/2573/1/Zaharah_Mohamed.pdf
https://etd.uum.edu.my/2573/2/1.Zaharah_Mohamed.pdf
https://etd.uum.edu.my/2573/
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spelling my.uum.etd.25732023-10-25T00:17:24Z https://etd.uum.edu.my/2573/ Level of Satisfaction on the Implementation of Performance Appraisal Among Non Academic Staff Zaharah, Mohamed HF5549-5549.5 Personnel Management. Employment The study was conducted to identify the level of satisfaction among non academic staff of one of the public universities located in Northern Malaysia on the implementation of performance appraisal system. The aims of the study were to: (i) measure the level of satisfaction on the implementation of the performance appraisal system; (ii) to investigate the relationship between independent variables (rater's competency, evaluation process, compliance to rules & standard practices, employees' participation and dependent variable (level of satisfaction); and (iii) to measure the influence of rater's competency, evaluation process, compliance to rules & standard practices and employees' participation on the level of employees' satisfaction on the implementation of the performance appraisal system. Data were gathered through questionnaires distributed to 377 respondents comprising of officers in the category of management and professional, support staff I, and support staff II. However, only 178 questionnaires (47 per cent) that were returned found to be useable for further analysis. The data were analyzed using Statistical Package for Social Sciences (SPSS) software, version 17.0. The level of satisfaction was found to be at medium level, with a mean score of 2.89. All variables showed presence of a positive and significant relationship, with a value of correlation coefficients between 0.291 and 0.386. The value of Adjusted R Square, however, amounted to only 0.141 which indicates that there was only 14.10 per cent change in the level of satisfaction that can be explained by the four (4) independent variables which are rater's competency , evaluation process, compliance to rules & standard practices and employees' participation. The remaining 85.90 per cent was due to other factors which were not considered in this research. Generally, the findings indicate that the level of satisfaction, as measured along the given four independent variables, support the hypothesis that there is positive and significant relationship between' the variables. The findings also show that the organization should focus more on the factors that are linked with employees' satisfaction. 2011 Thesis NonPeerReviewed text en https://etd.uum.edu.my/2573/1/Zaharah_Mohamed.pdf text en https://etd.uum.edu.my/2573/2/1.Zaharah_Mohamed.pdf Zaharah, Mohamed (2011) Level of Satisfaction on the Implementation of Performance Appraisal Among Non Academic Staff. Masters thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic HF5549-5549.5 Personnel Management. Employment
spellingShingle HF5549-5549.5 Personnel Management. Employment
Zaharah, Mohamed
Level of Satisfaction on the Implementation of Performance Appraisal Among Non Academic Staff
description The study was conducted to identify the level of satisfaction among non academic staff of one of the public universities located in Northern Malaysia on the implementation of performance appraisal system. The aims of the study were to: (i) measure the level of satisfaction on the implementation of the performance appraisal system; (ii) to investigate the relationship between independent variables (rater's competency, evaluation process, compliance to rules & standard practices, employees' participation and dependent variable (level of satisfaction); and (iii) to measure the influence of rater's competency, evaluation process, compliance to rules & standard practices and employees' participation on the level of employees' satisfaction on the implementation of the performance appraisal system. Data were gathered through questionnaires distributed to 377 respondents comprising of officers in the category of management and professional, support staff I, and support staff II. However, only 178 questionnaires (47 per cent) that were returned found to be useable for further analysis. The data were analyzed using Statistical Package for Social Sciences (SPSS) software, version 17.0. The level of satisfaction was found to be at medium level, with a mean score of 2.89. All variables showed presence of a positive and significant relationship, with a value of correlation coefficients between 0.291 and 0.386. The value of Adjusted R Square, however, amounted to only 0.141 which indicates that there was only 14.10 per cent change in the level of satisfaction that can be explained by the four (4) independent variables which are rater's competency , evaluation process, compliance to rules & standard practices and employees' participation. The remaining 85.90 per cent was due to other factors which were not considered in this research. Generally, the findings indicate that the level of satisfaction, as measured along the given four independent variables, support the hypothesis that there is positive and significant relationship between' the variables. The findings also show that the organization should focus more on the factors that are linked with employees' satisfaction.
format Thesis
author Zaharah, Mohamed
author_facet Zaharah, Mohamed
author_sort Zaharah, Mohamed
title Level of Satisfaction on the Implementation of Performance Appraisal Among Non Academic Staff
title_short Level of Satisfaction on the Implementation of Performance Appraisal Among Non Academic Staff
title_full Level of Satisfaction on the Implementation of Performance Appraisal Among Non Academic Staff
title_fullStr Level of Satisfaction on the Implementation of Performance Appraisal Among Non Academic Staff
title_full_unstemmed Level of Satisfaction on the Implementation of Performance Appraisal Among Non Academic Staff
title_sort level of satisfaction on the implementation of performance appraisal among non academic staff
publishDate 2011
url https://etd.uum.edu.my/2573/1/Zaharah_Mohamed.pdf
https://etd.uum.edu.my/2573/2/1.Zaharah_Mohamed.pdf
https://etd.uum.edu.my/2573/
_version_ 1781708410138394624
score 13.211869

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