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Service Quality in Universiti Kebangsaan Malaysia (UKM)

The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents sel...

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Main Author: Azanee, Othman
Format: Thesis
Language:English
English
Published: 2011
Subjects:
HF Commerce.
Online Access:https://etd.uum.edu.my/2500/1/Azanee_Othman.pdf
https://etd.uum.edu.my/2500/2/1.Azanee_Othman.pdf
https://etd.uum.edu.my/2500/
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id my.uum.etd.2500
record_format eprints
spelling my.uum.etd.25002022-04-12T23:41:46Z https://etd.uum.edu.my/2500/ Service Quality in Universiti Kebangsaan Malaysia (UKM) Azanee, Othman HF Commerce. The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents selected as a sample in this study based upon a simple random sampling. From the study the main finding had found that UKM do not achieve service quality standard expected by the students. The study suggests some recommendation to improve UKM quality service. 2011 Thesis NonPeerReviewed text en https://etd.uum.edu.my/2500/1/Azanee_Othman.pdf text en https://etd.uum.edu.my/2500/2/1.Azanee_Othman.pdf Azanee, Othman (2011) Service Quality in Universiti Kebangsaan Malaysia (UKM). Masters thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic HF Commerce.
spellingShingle HF Commerce.
Azanee, Othman
Service Quality in Universiti Kebangsaan Malaysia (UKM)
description The study was done in UKM. The purpose of the study is to examine students opinion about the attributed of quality and service in UKM. The objectives are to study the perception and expectation of students about service quality at UKM. Population study is UKM students. There are 200 respondents selected as a sample in this study based upon a simple random sampling. From the study the main finding had found that UKM do not achieve service quality standard expected by the students. The study suggests some recommendation to improve UKM quality service.
format Thesis
author Azanee, Othman
author_facet Azanee, Othman
author_sort Azanee, Othman
title Service Quality in Universiti Kebangsaan Malaysia (UKM)
title_short Service Quality in Universiti Kebangsaan Malaysia (UKM)
title_full Service Quality in Universiti Kebangsaan Malaysia (UKM)
title_fullStr Service Quality in Universiti Kebangsaan Malaysia (UKM)
title_full_unstemmed Service Quality in Universiti Kebangsaan Malaysia (UKM)
title_sort service quality in universiti kebangsaan malaysia (ukm)
publishDate 2011
url https://etd.uum.edu.my/2500/1/Azanee_Othman.pdf
https://etd.uum.edu.my/2500/2/1.Azanee_Othman.pdf
https://etd.uum.edu.my/2500/
_version_ 1731228110675771392
score 13.211869

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