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A Comparative Study On Service Quality Between Public And Private Higher Institutions

This study is about service quality issue by students and the purpose of the study is to examine the students' view, as a 'user' at higher education, about the attributed of quality in higher education and services, which the students are experiencing. It has three main objectives. T...

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Main Author: Ahzam, Othman
Format: Thesis
Language:English
English
Published: 2008
Subjects:
LB2300 Higher Education
Online Access:http://etd.uum.edu.my/236/1/Ahzam_bin_Othman.pdf
http://etd.uum.edu.my/236/2/Ahzam_bin_Othman.pdf
http://etd.uum.edu.my/236/
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spelling my.uum.etd.2362013-07-24T12:06:16Z http://etd.uum.edu.my/236/ A Comparative Study On Service Quality Between Public And Private Higher Institutions Ahzam, Othman LB2300 Higher Education This study is about service quality issue by students and the purpose of the study is to examine the students' view, as a 'user' at higher education, about the attributed of quality in higher education and services, which the students are experiencing. It has three main objectives. The first objective is to study the perception of students at public and private universities in Malaysia about service quality on their institutions. The second objective is to study the expectation of students about service quality at public and private universities provided by their institution, while the third objective is examine the comparison on service quality provided by both public and private higher institutions. This study is based on SERVQUAL models. The study is focus on population at students currently available at UUM and MMU. There are 400 respondent selected as a sample in this study based upon a simple random sampling. From the study the main finding had found is both of university do not achieve service quality standard expected by the students. 2008-11 Thesis NonPeerReviewed application/pdf en http://etd.uum.edu.my/236/1/Ahzam_bin_Othman.pdf application/pdf en http://etd.uum.edu.my/236/2/Ahzam_bin_Othman.pdf Ahzam, Othman (2008) A Comparative Study On Service Quality Between Public And Private Higher Institutions. Masters thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic LB2300 Higher Education
spellingShingle LB2300 Higher Education
Ahzam, Othman
A Comparative Study On Service Quality Between Public And Private Higher Institutions
description This study is about service quality issue by students and the purpose of the study is to examine the students' view, as a 'user' at higher education, about the attributed of quality in higher education and services, which the students are experiencing. It has three main objectives. The first objective is to study the perception of students at public and private universities in Malaysia about service quality on their institutions. The second objective is to study the expectation of students about service quality at public and private universities provided by their institution, while the third objective is examine the comparison on service quality provided by both public and private higher institutions. This study is based on SERVQUAL models. The study is focus on population at students currently available at UUM and MMU. There are 400 respondent selected as a sample in this study based upon a simple random sampling. From the study the main finding had found is both of university do not achieve service quality standard expected by the students.
format Thesis
author Ahzam, Othman
author_facet Ahzam, Othman
author_sort Ahzam, Othman
title A Comparative Study On Service Quality Between Public And Private Higher Institutions
title_short A Comparative Study On Service Quality Between Public And Private Higher Institutions
title_full A Comparative Study On Service Quality Between Public And Private Higher Institutions
title_fullStr A Comparative Study On Service Quality Between Public And Private Higher Institutions
title_full_unstemmed A Comparative Study On Service Quality Between Public And Private Higher Institutions
title_sort comparative study on service quality between public and private higher institutions
publishDate 2008
url http://etd.uum.edu.my/236/1/Ahzam_bin_Othman.pdf
http://etd.uum.edu.my/236/2/Ahzam_bin_Othman.pdf
http://etd.uum.edu.my/236/
_version_ 1644276108015697920
score 13.211869

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