Determinants factors of service quality in a courier service
This study embarked on an in-depth exploration into the influence of service quality dimensions on the efficacy of service quality at Ninja Van UUM (NVU), directly addressing the persistent service quality challenges and evolving customer expectations outlined in the problem statement. Adopting a de...
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| Format: | Thesis |
| Language: | English English |
| Published: |
2024
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| Subjects: | |
| Online Access: | https://etd.uum.edu.my/11327/1/depositpermission.pdf https://etd.uum.edu.my/11327/2/s831634_01.pdf https://etd.uum.edu.my/11327/ |
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