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Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry

Given the telecommunication industry's increasing competitiveness and customer demand for lower cost and higher quality service, telecommunication companies must increase operational efficiency in order for their supply chain management to function optimally. In response to the demand for knowl...

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Main Author: Noraini, Ahmad
Format: Thesis
Language:English
English
Published: 2022
Subjects:
HE Transportation and Communications
Online Access:https://etd.uum.edu.my/10836/1/Grant%20the%20permission_s94655.pdf
https://etd.uum.edu.my/10836/2/s_94655_01.pdf
https://etd.uum.edu.my/10836/
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spelling my.uum.etd.108362023-12-27T07:33:59Z https://etd.uum.edu.my/10836/ Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry Noraini, Ahmad HE Transportation and Communications Given the telecommunication industry's increasing competitiveness and customer demand for lower cost and higher quality service, telecommunication companies must increase operational efficiency in order for their supply chain management to function optimally. In response to the demand for knowledge, the purpose of this study was to determine the relationship between supply chain management practice and supply chain performance, as well as whether or not this relationship is mediated by logistical integration. The present study was conducted among 361 respondents from 21 Malaysian telecommunication firms in Malaysia by applying a structural equation modeling with SmartPLS. Findings revealed that from the three factors of supply chain management, customer relationship and information-sharing associated with supply chain performance, the relationship between strategic supplier partnership and supply chain performance was not supported. Logistics integration mediated the relationship between information- sharing and supply chain performance but failed to mediate the effect of the logistics integration relationship in the relationship between strategic supplier partnership and supply chain performance. The study confirmed that applying the underpinning theory's Resource-Based View could be a promising framework for improving supply chain performance in the telecommunications industry. The study established that by sharing information with suppliers and creating customer relationships, supply chain performance may be improved through logistics integration. The study has implications for practitioners in the decision-making process of SCM procedures, particularly in the telecommunications industry. 2022 Thesis NonPeerReviewed text en https://etd.uum.edu.my/10836/1/Grant%20the%20permission_s94655.pdf text en https://etd.uum.edu.my/10836/2/s_94655_01.pdf Noraini, Ahmad (2022) Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry. Doctoral thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic HE Transportation and Communications
spellingShingle HE Transportation and Communications
Noraini, Ahmad
Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
description Given the telecommunication industry's increasing competitiveness and customer demand for lower cost and higher quality service, telecommunication companies must increase operational efficiency in order for their supply chain management to function optimally. In response to the demand for knowledge, the purpose of this study was to determine the relationship between supply chain management practice and supply chain performance, as well as whether or not this relationship is mediated by logistical integration. The present study was conducted among 361 respondents from 21 Malaysian telecommunication firms in Malaysia by applying a structural equation modeling with SmartPLS. Findings revealed that from the three factors of supply chain management, customer relationship and information-sharing associated with supply chain performance, the relationship between strategic supplier partnership and supply chain performance was not supported. Logistics integration mediated the relationship between information- sharing and supply chain performance but failed to mediate the effect of the logistics integration relationship in the relationship between strategic supplier partnership and supply chain performance. The study confirmed that applying the underpinning theory's Resource-Based View could be a promising framework for improving supply chain performance in the telecommunications industry. The study established that by sharing information with suppliers and creating customer relationships, supply chain performance may be improved through logistics integration. The study has implications for practitioners in the decision-making process of SCM procedures, particularly in the telecommunications industry.
format Thesis
author Noraini, Ahmad
author_facet Noraini, Ahmad
author_sort Noraini, Ahmad
title Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
title_short Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
title_full Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
title_fullStr Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
title_full_unstemmed Employee perception of logistics integration on supply chain performance in Malaysian telecommunication industry
title_sort employee perception of logistics integration on supply chain performance in malaysian telecommunication industry
publishDate 2022
url https://etd.uum.edu.my/10836/1/Grant%20the%20permission_s94655.pdf
https://etd.uum.edu.my/10836/2/s_94655_01.pdf
https://etd.uum.edu.my/10836/
_version_ 1787138717089005568
score 13.211869

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