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The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah

The importance of public participation in governmental decision-making and policy development has gained widespread acceptance and increasingly attracted the interest of academicians, researchers, and policymakers. However, the traditional public participatory method may have limitations that could...

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Main Author: Nur Rusydina, Khadzali
Format: Thesis
Language:English
English
Published: 2023
Subjects:
T58.5-58.64 Information technology
HD58.9 Organizational Effectiveness.
Online Access:https://etd.uum.edu.my/10784/1/permission%20to%20deposit-grant%20the%20permission-s93834.pdf
https://etd.uum.edu.my/10784/2/s93834_01.pdf
https://etd.uum.edu.my/10784/
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spelling my.uum.etd.107842023-11-29T01:18:36Z https://etd.uum.edu.my/10784/ The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah Nur Rusydina, Khadzali T58.5-58.64 Information technology HD58.9 Organizational Effectiveness. The importance of public participation in governmental decision-making and policy development has gained widespread acceptance and increasingly attracted the interest of academicians, researchers, and policymakers. However, the traditional public participatory method may have limitations that could limit its effectiveness in encouraging public participation. Therefore, the integration of Information and Communication Technology (ICT) in public participation platforms has been proposed as a way to overcome these limitations. This approach, known as e-participation, can enhance the effectiveness and efficiency of the public participation process. Nonetheless, there is still debate surrounding the extent of public participation in local governments through online platforms. The current study has revealed a scarcity of case-based evidence and comprehensive empirical evaluations of e-participation practices in Malaysia. Moreover, little is known about e-participation, especially within the context of local governments. The aim of this study is to evaluate the implementation of e-participation in local governments in Malaysia using a logic model, with reference to Alor Setar City Council as a case study. Qualitative techniques were employed to conduct semi-structured interviews involving the public and local authorities. The obtained data were analysed using ATLAS.ti, a computer-assisted software for qualitative data analysis. The findings show that the level of implementation of e-participation at the Alor Setar City Council was deemed fair, with opportunities for improvement. Despite adequate awareness among the public and facilities for e-participation, their experience in using the e-participation platform was significantly lacking. There are several challenges associated with the effective implementation of e-participation, including the lack of support and involvement from local authority staff, insufficient promotion of e-participation activities, as well as inadequate collaboration between local governments and the public. The lack of monitoring and evaluation of the e-participation system had also hindered its effective implementation. Based on the modified logic model, this study provides various recommendations for the successful implementation of e-participation. 2023 Thesis NonPeerReviewed text en https://etd.uum.edu.my/10784/1/permission%20to%20deposit-grant%20the%20permission-s93834.pdf text en https://etd.uum.edu.my/10784/2/s93834_01.pdf Nur Rusydina, Khadzali (2023) The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah. Doctoral thesis, Universiti Utara Malaysia.
institution Universiti Utara Malaysia
building UUM Library
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Utara Malaysia
content_source UUM Electronic Theses
url_provider http://etd.uum.edu.my/
language English
English
topic T58.5-58.64 Information technology
HD58.9 Organizational Effectiveness.
spellingShingle T58.5-58.64 Information technology
HD58.9 Organizational Effectiveness.
Nur Rusydina, Khadzali
The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah
description The importance of public participation in governmental decision-making and policy development has gained widespread acceptance and increasingly attracted the interest of academicians, researchers, and policymakers. However, the traditional public participatory method may have limitations that could limit its effectiveness in encouraging public participation. Therefore, the integration of Information and Communication Technology (ICT) in public participation platforms has been proposed as a way to overcome these limitations. This approach, known as e-participation, can enhance the effectiveness and efficiency of the public participation process. Nonetheless, there is still debate surrounding the extent of public participation in local governments through online platforms. The current study has revealed a scarcity of case-based evidence and comprehensive empirical evaluations of e-participation practices in Malaysia. Moreover, little is known about e-participation, especially within the context of local governments. The aim of this study is to evaluate the implementation of e-participation in local governments in Malaysia using a logic model, with reference to Alor Setar City Council as a case study. Qualitative techniques were employed to conduct semi-structured interviews involving the public and local authorities. The obtained data were analysed using ATLAS.ti, a computer-assisted software for qualitative data analysis. The findings show that the level of implementation of e-participation at the Alor Setar City Council was deemed fair, with opportunities for improvement. Despite adequate awareness among the public and facilities for e-participation, their experience in using the e-participation platform was significantly lacking. There are several challenges associated with the effective implementation of e-participation, including the lack of support and involvement from local authority staff, insufficient promotion of e-participation activities, as well as inadequate collaboration between local governments and the public. The lack of monitoring and evaluation of the e-participation system had also hindered its effective implementation. Based on the modified logic model, this study provides various recommendations for the successful implementation of e-participation.
format Thesis
author Nur Rusydina, Khadzali
author_facet Nur Rusydina, Khadzali
author_sort Nur Rusydina, Khadzali
title The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah
title_short The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah
title_full The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah
title_fullStr The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah
title_full_unstemmed The evaluation of e-participation in the local government in Malaysia: A case study at Alor Setar City Council (MBAS) Kedah
title_sort evaluation of e-participation in the local government in malaysia: a case study at alor setar city council (mbas) kedah
publishDate 2023
url https://etd.uum.edu.my/10784/1/permission%20to%20deposit-grant%20the%20permission-s93834.pdf
https://etd.uum.edu.my/10784/2/s93834_01.pdf
https://etd.uum.edu.my/10784/
_version_ 1783881163679465472
score 13.211869

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