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Strengthening Internal Communication: A Case of Communication Satisfaction in an Organization

Communication is crucial in organizations for connecting the workers and allowing the organizations to function effectively. Communication is an integral part of the organizational process as the flow of communication up and down the organizational hierarchy has its effects on efficiency, decision-...

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Main Authors: Md Nordin, Shahrina, Halib, Mohammed, Ghazali, Zulkipli
Format: Citation Index Journal
Published: EuroJournals Inc 2011
Subjects:
H Social Sciences (General)
Online Access:http://eprints.utp.edu.my/7175/1/EJSS_24_4_14%5B1%5D.pdf
http://www.eurojournals.com
http://eprints.utp.edu.my/7175/
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spelling my.utp.eprints.71752017-01-19T08:22:21Z Strengthening Internal Communication: A Case of Communication Satisfaction in an Organization Md Nordin, Shahrina Halib, Mohammed Ghazali, Zulkipli H Social Sciences (General) Communication is crucial in organizations for connecting the workers and allowing the organizations to function effectively. Communication is an integral part of the organizational process as the flow of communication up and down the organizational hierarchy has its effects on efficiency, decision-making and morale of organizations. A study on internal communication therefore is essential for improving employee performance and for positive organizational outcomes. The current study seeks to get an insight on the extent of communication satisfaction in a highway concessionaire company operating in the Klang Valley, Malaysia. A survey was conducted to gauge employees’ satisfaction on the communication climate, supervisory communication, subordinate communication, horizontal communication, organizational perspective, organizational integration and media quality. The findings generally The paper also highlights on the areas for further improvements in the organizational communication at the highway concessionaire. EuroJournals Inc 2011-09-29 Citation Index Journal PeerReviewed application/pdf http://eprints.utp.edu.my/7175/1/EJSS_24_4_14%5B1%5D.pdf http://www.eurojournals.com Md Nordin, Shahrina and Halib, Mohammed and Ghazali, Zulkipli (2011) Strengthening Internal Communication: A Case of Communication Satisfaction in an Organization. [Citation Index Journal] http://eprints.utp.edu.my/7175/
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Md Nordin, Shahrina
Halib, Mohammed
Ghazali, Zulkipli
Strengthening Internal Communication: A Case of Communication Satisfaction in an Organization
description Communication is crucial in organizations for connecting the workers and allowing the organizations to function effectively. Communication is an integral part of the organizational process as the flow of communication up and down the organizational hierarchy has its effects on efficiency, decision-making and morale of organizations. A study on internal communication therefore is essential for improving employee performance and for positive organizational outcomes. The current study seeks to get an insight on the extent of communication satisfaction in a highway concessionaire company operating in the Klang Valley, Malaysia. A survey was conducted to gauge employees’ satisfaction on the communication climate, supervisory communication, subordinate communication, horizontal communication, organizational perspective, organizational integration and media quality. The findings generally The paper also highlights on the areas for further improvements in the organizational communication at the highway concessionaire.
format Citation Index Journal
author Md Nordin, Shahrina
Halib, Mohammed
Ghazali, Zulkipli
author_facet Md Nordin, Shahrina
Halib, Mohammed
Ghazali, Zulkipli
author_sort Md Nordin, Shahrina
title Strengthening Internal Communication: A Case of Communication Satisfaction in an Organization
title_short Strengthening Internal Communication: A Case of Communication Satisfaction in an Organization
title_full Strengthening Internal Communication: A Case of Communication Satisfaction in an Organization
title_fullStr Strengthening Internal Communication: A Case of Communication Satisfaction in an Organization
title_full_unstemmed Strengthening Internal Communication: A Case of Communication Satisfaction in an Organization
title_sort strengthening internal communication: a case of communication satisfaction in an organization
publisher EuroJournals Inc
publishDate 2011
url http://eprints.utp.edu.my/7175/1/EJSS_24_4_14%5B1%5D.pdf
http://www.eurojournals.com
http://eprints.utp.edu.my/7175/
_version_ 1738655552171409408
score 13.211869

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