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The Impact of Formalization and Centralization on Organizational Communication: A Study on a Highway Concessionaire in the Klang Valley, Malaysia

Organizational structure influences the flow of organizational communication and affects organizational efficiency and morale of personnel. The hierarchical nature of most organizations further complicates the communication flow among members. This study examines the impact of the organizational s...

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Main Authors: Md Nordin, Shahrina, Halib, Mohammed, Ghazali, Zulkipli
Format: Article
Published: 2011
Subjects:
H Social Sciences (General)
Online Access:http://eprints.utp.edu.my/4368/1/IIC10E92J.pdf
http://eprints.utp.edu.my/4368/2/Shahrina-_formalization%2C_centralizatrion_%26_org_comm.doc
http://eprints.utp.edu.my/4368/3/Shahrina-_formalization%2C_centralizatrion_%26_org_comm.pdf
http://eprints.utp.edu.my/4368/
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spelling my.utp.eprints.43682017-01-19T08:23:19Z The Impact of Formalization and Centralization on Organizational Communication: A Study on a Highway Concessionaire in the Klang Valley, Malaysia Md Nordin, Shahrina Halib, Mohammed Ghazali, Zulkipli H Social Sciences (General) Organizational structure influences the flow of organizational communication and affects organizational efficiency and morale of personnel. The hierarchical nature of most organizations further complicates the communication flow among members. This study examines the impact of the organizational structure on the organizational communication pattern in a highway concessionaire company in the Klang Valley, Malaysia. Organizational structure is illustrated by the degree of formalization and centralization found in the organization. Organizational communication, a multidimensional construct, is analyzed through the satisfaction level in the communication climate, upward communication, downward communication, horizontal communication, organizational perspective, and organizational integration. Data on the study is principally gathered through the questionnaire-aided survey administered to employees at all levels in the company. The study revealed, among others, that centralization and formalization to have a positive impact on organizational communication satisfaction in the organization. The findings are thus in a contrary to a line of other research findings in the literature. The study therefore provides empirical evidence to the on-going debate on what type of organizational structure promotes communication satisfaction in the organization. The study concludes that there is no specific type of organizational structure that works best in every situation as it involves a variety of other variables. 2011 Article PeerReviewed application/pdf http://eprints.utp.edu.my/4368/1/IIC10E92J.pdf application/msword http://eprints.utp.edu.my/4368/2/Shahrina-_formalization%2C_centralizatrion_%26_org_comm.doc application/pdf http://eprints.utp.edu.my/4368/3/Shahrina-_formalization%2C_centralizatrion_%26_org_comm.pdf Md Nordin, Shahrina and Halib, Mohammed and Ghazali, Zulkipli (2011) The Impact of Formalization and Centralization on Organizational Communication: A Study on a Highway Concessionaire in the Klang Valley, Malaysia. Review of Management Innovation & Creativity – RMIC (Volume 4, Issue 9) . http://eprints.utp.edu.my/4368/
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
topic H Social Sciences (General)
spellingShingle H Social Sciences (General)
Md Nordin, Shahrina
Halib, Mohammed
Ghazali, Zulkipli
The Impact of Formalization and Centralization on Organizational Communication: A Study on a Highway Concessionaire in the Klang Valley, Malaysia
description Organizational structure influences the flow of organizational communication and affects organizational efficiency and morale of personnel. The hierarchical nature of most organizations further complicates the communication flow among members. This study examines the impact of the organizational structure on the organizational communication pattern in a highway concessionaire company in the Klang Valley, Malaysia. Organizational structure is illustrated by the degree of formalization and centralization found in the organization. Organizational communication, a multidimensional construct, is analyzed through the satisfaction level in the communication climate, upward communication, downward communication, horizontal communication, organizational perspective, and organizational integration. Data on the study is principally gathered through the questionnaire-aided survey administered to employees at all levels in the company. The study revealed, among others, that centralization and formalization to have a positive impact on organizational communication satisfaction in the organization. The findings are thus in a contrary to a line of other research findings in the literature. The study therefore provides empirical evidence to the on-going debate on what type of organizational structure promotes communication satisfaction in the organization. The study concludes that there is no specific type of organizational structure that works best in every situation as it involves a variety of other variables.
format Article
author Md Nordin, Shahrina
Halib, Mohammed
Ghazali, Zulkipli
author_facet Md Nordin, Shahrina
Halib, Mohammed
Ghazali, Zulkipli
author_sort Md Nordin, Shahrina
title The Impact of Formalization and Centralization on Organizational Communication: A Study on a Highway Concessionaire in the Klang Valley, Malaysia
title_short The Impact of Formalization and Centralization on Organizational Communication: A Study on a Highway Concessionaire in the Klang Valley, Malaysia
title_full The Impact of Formalization and Centralization on Organizational Communication: A Study on a Highway Concessionaire in the Klang Valley, Malaysia
title_fullStr The Impact of Formalization and Centralization on Organizational Communication: A Study on a Highway Concessionaire in the Klang Valley, Malaysia
title_full_unstemmed The Impact of Formalization and Centralization on Organizational Communication: A Study on a Highway Concessionaire in the Klang Valley, Malaysia
title_sort impact of formalization and centralization on organizational communication: a study on a highway concessionaire in the klang valley, malaysia
publishDate 2011
url http://eprints.utp.edu.my/4368/1/IIC10E92J.pdf
http://eprints.utp.edu.my/4368/2/Shahrina-_formalization%2C_centralizatrion_%26_org_comm.doc
http://eprints.utp.edu.my/4368/3/Shahrina-_formalization%2C_centralizatrion_%26_org_comm.pdf
http://eprints.utp.edu.my/4368/
_version_ 1738655333804408832
score 13.211869

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