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Process warehouse based agent's competencies measurement method for business process improvement

Enterprises are continuously aiming at improving execution of processes in order to achieve competitive edge. One of established ways of improving process performance is to assign most appropriate resources to each task of the process. However, an evaluation of business process improvement approache...

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Main Authors: Sohail, A., Dominic, P.D.D.
Format: Conference or Workshop Item
Published: Institute of Electrical and Electronics Engineers Inc. 2016
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85010452310&doi=10.1109%2fICCOINS.2016.7783209&partnerID=40&md5=132be36986dc4fb977ea41095ca920c8
http://eprints.utp.edu.my/30463/
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spelling my.utp.eprints.304632022-03-25T06:53:46Z Process warehouse based agent's competencies measurement method for business process improvement Sohail, A. Dominic, P.D.D. Enterprises are continuously aiming at improving execution of processes in order to achieve competitive edge. One of established ways of improving process performance is to assign most appropriate resources to each task of the process. However, an evaluation of business process improvement approaches have established that a method that can guide the task of process improvement in a structured way is missing. To address this problem the aim of this research is to present a method that can compute competency of resources. The computed competencies serve as a basis for choosing most appropriate resource for each task of the process. The applicability of the proposed method is illustrated with health care example. © 2016 IEEE. Institute of Electrical and Electronics Engineers Inc. 2016 Conference or Workshop Item NonPeerReviewed https://www.scopus.com/inward/record.uri?eid=2-s2.0-85010452310&doi=10.1109%2fICCOINS.2016.7783209&partnerID=40&md5=132be36986dc4fb977ea41095ca920c8 Sohail, A. and Dominic, P.D.D. (2016) Process warehouse based agent's competencies measurement method for business process improvement. In: UNSPECIFIED. http://eprints.utp.edu.my/30463/
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
description Enterprises are continuously aiming at improving execution of processes in order to achieve competitive edge. One of established ways of improving process performance is to assign most appropriate resources to each task of the process. However, an evaluation of business process improvement approaches have established that a method that can guide the task of process improvement in a structured way is missing. To address this problem the aim of this research is to present a method that can compute competency of resources. The computed competencies serve as a basis for choosing most appropriate resource for each task of the process. The applicability of the proposed method is illustrated with health care example. © 2016 IEEE.
format Conference or Workshop Item
author Sohail, A.
Dominic, P.D.D.
spellingShingle Sohail, A.
Dominic, P.D.D.
Process warehouse based agent's competencies measurement method for business process improvement
author_facet Sohail, A.
Dominic, P.D.D.
author_sort Sohail, A.
title Process warehouse based agent's competencies measurement method for business process improvement
title_short Process warehouse based agent's competencies measurement method for business process improvement
title_full Process warehouse based agent's competencies measurement method for business process improvement
title_fullStr Process warehouse based agent's competencies measurement method for business process improvement
title_full_unstemmed Process warehouse based agent's competencies measurement method for business process improvement
title_sort process warehouse based agent's competencies measurement method for business process improvement
publisher Institute of Electrical and Electronics Engineers Inc.
publishDate 2016
url https://www.scopus.com/inward/record.uri?eid=2-s2.0-85010452310&doi=10.1109%2fICCOINS.2016.7783209&partnerID=40&md5=132be36986dc4fb977ea41095ca920c8
http://eprints.utp.edu.my/30463/
_version_ 1738657111068377088
score 13.211869

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