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An Email to Readable Vietnamese Text Conversion Algorithm for Use in TTS Application

In recent years, the growth of corporates' businesses worldwide has driven the setups of call centers for supporting global customers 24/7 across the globe. However, many of the call centers are operated by human manually. Thus, there is need for developing automatic call center which is powere...

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Main Authors: Tran, D.C., Son Ha, H., Quach, L.-D., Hassan, M.F.
Format: Conference or Workshop Item
Published: Institute of Electrical and Electronics Engineers Inc. 2020
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85096898599&doi=10.1109%2fICSGRC49013.2020.9232496&partnerID=40&md5=9fdacc0b11d6d347c1f8adedcde46b30
http://eprints.utp.edu.my/30116/
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spelling my.utp.eprints.301162022-03-25T06:34:55Z An Email to Readable Vietnamese Text Conversion Algorithm for Use in TTS Application Tran, D.C. Son Ha, H. Quach, L.-D. Hassan, M.F. In recent years, the growth of corporates' businesses worldwide has driven the setups of call centers for supporting global customers 24/7 across the globe. However, many of the call centers are operated by human manually. Thus, there is need for developing automatic call center which is powered by artificial intelligence (AI), hence reducing operational costs through automation of calls, answering calls, conducting surveys, and receiving customer feedbacks. In this context, recently developed engines such as FPT.AI serves well local customers since it supports well the national language. However, it's text-to-speech (TTS), an essential part of the complete engine, is currently having difficulties in reading customer emails. Therefore, this work presents an email to readable Vietnamese text conversion algorithm for use in TTS application. The average processing time tested on 60 emails is 1.7 milliseconds (ms). By manually validating the dataset, it is found that the algorithm achieves accuracy of up to 86.67. © 2020 IEEE. Institute of Electrical and Electronics Engineers Inc. 2020 Conference or Workshop Item NonPeerReviewed https://www.scopus.com/inward/record.uri?eid=2-s2.0-85096898599&doi=10.1109%2fICSGRC49013.2020.9232496&partnerID=40&md5=9fdacc0b11d6d347c1f8adedcde46b30 Tran, D.C. and Son Ha, H. and Quach, L.-D. and Hassan, M.F. (2020) An Email to Readable Vietnamese Text Conversion Algorithm for Use in TTS Application. In: UNSPECIFIED. http://eprints.utp.edu.my/30116/
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
description In recent years, the growth of corporates' businesses worldwide has driven the setups of call centers for supporting global customers 24/7 across the globe. However, many of the call centers are operated by human manually. Thus, there is need for developing automatic call center which is powered by artificial intelligence (AI), hence reducing operational costs through automation of calls, answering calls, conducting surveys, and receiving customer feedbacks. In this context, recently developed engines such as FPT.AI serves well local customers since it supports well the national language. However, it's text-to-speech (TTS), an essential part of the complete engine, is currently having difficulties in reading customer emails. Therefore, this work presents an email to readable Vietnamese text conversion algorithm for use in TTS application. The average processing time tested on 60 emails is 1.7 milliseconds (ms). By manually validating the dataset, it is found that the algorithm achieves accuracy of up to 86.67. © 2020 IEEE.
format Conference or Workshop Item
author Tran, D.C.
Son Ha, H.
Quach, L.-D.
Hassan, M.F.
spellingShingle Tran, D.C.
Son Ha, H.
Quach, L.-D.
Hassan, M.F.
An Email to Readable Vietnamese Text Conversion Algorithm for Use in TTS Application
author_facet Tran, D.C.
Son Ha, H.
Quach, L.-D.
Hassan, M.F.
author_sort Tran, D.C.
title An Email to Readable Vietnamese Text Conversion Algorithm for Use in TTS Application
title_short An Email to Readable Vietnamese Text Conversion Algorithm for Use in TTS Application
title_full An Email to Readable Vietnamese Text Conversion Algorithm for Use in TTS Application
title_fullStr An Email to Readable Vietnamese Text Conversion Algorithm for Use in TTS Application
title_full_unstemmed An Email to Readable Vietnamese Text Conversion Algorithm for Use in TTS Application
title_sort email to readable vietnamese text conversion algorithm for use in tts application
publisher Institute of Electrical and Electronics Engineers Inc.
publishDate 2020
url https://www.scopus.com/inward/record.uri?eid=2-s2.0-85096898599&doi=10.1109%2fICSGRC49013.2020.9232496&partnerID=40&md5=9fdacc0b11d6d347c1f8adedcde46b30
http://eprints.utp.edu.my/30116/
_version_ 1738657062223609856
score 13.211869

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