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Empirical examination of societal, financial and technology-related challenges amid COVID-19 in service supply chains: evidence from emerging market

Purpose: This paper reports an empirical examination of the societal, financial and technology-related challenges amid the ongoing pandemic (COVID-19) in the service supply chain network. Design/methodology/approach: A combination of qualitative approach (for items generation pertinent to the constr...

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Main Authors: Ajmal, M.M., Khan, M., Shad, M.K., AlKatheeri, H., Jabeen, F.
Format: Article
Published: Emerald Group Holdings Ltd. 2021
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85117373401&doi=10.1108%2fIJLM-04-2021-0220&partnerID=40&md5=fe8e35a071fbff69db5eb398381ae4e3
http://eprints.utp.edu.my/29402/
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spelling my.utp.eprints.294022022-03-25T01:50:39Z Empirical examination of societal, financial and technology-related challenges amid COVID-19 in service supply chains: evidence from emerging market Ajmal, M.M. Khan, M. Shad, M.K. AlKatheeri, H. Jabeen, F. Purpose: This paper reports an empirical examination of the societal, financial and technology-related challenges amid the ongoing pandemic (COVID-19) in the service supply chain network. Design/methodology/approach: A combination of qualitative approach (for items generation pertinent to the constructs involved) and quantitative approach (self-administered questionnaires from the top and middle management of the sampled companies) was used for data collection. In total, 272 complete responses were received and analyzed through structural equation modeling. Findings: The results provided empirical evidence that social and physical distancing, travel restrictions, work from home and lockdown practices have two conflicting effects: On one hand, these practices have contributed to the reduction of economic activities, including the low economic outlook, low productivity, high unemployment, poverty, fall in customer demands, dissatisfaction and mental health, that ultimately impacts rise financial and societal issues. On the other hand, the results revealed an insignificant influence of COVID-19 on creating technology-related challenges in the service sector. It shows that the organizations are doing well in combating the technology-related challenges amidst the current pandemic. Research limitations/implications: Findings of the inquiry recommend implications for the services industry to harmonize a comprehensive strategy and revisit the global norms in sustainable supply chain management activities that have been the backdrop in their operations for a long time. Practical implications: Findings of the inquiry recommend implications for the services industry to harmonize a comprehensive strategy and revisit the global norms in supply chain management activities that have been the backdrop in their operations for a long time. Originality/value: Prior studies in the context of the COVID-19 outbreak and its implications have given more attention to the exploratory and theoretical discussion than to empirical evidence. This paper contributes to filling this knowledge gap by empirically exploring the societal, financial and technology-related challenges created by COVID-19. The analysis in this paper covers three dimensions of the PEST model, namely economic, societal and technological factors. This study also helps in laying out a platform for investigating the PEST (political, economic, social and technological) model for guiding the services industry in strategic decision-making in a new era due to COVID-19. © 2021, Emerald Publishing Limited. Emerald Group Holdings Ltd. 2021 Article NonPeerReviewed https://www.scopus.com/inward/record.uri?eid=2-s2.0-85117373401&doi=10.1108%2fIJLM-04-2021-0220&partnerID=40&md5=fe8e35a071fbff69db5eb398381ae4e3 Ajmal, M.M. and Khan, M. and Shad, M.K. and AlKatheeri, H. and Jabeen, F. (2021) Empirical examination of societal, financial and technology-related challenges amid COVID-19 in service supply chains: evidence from emerging market. International Journal of Logistics Management . http://eprints.utp.edu.my/29402/
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
description Purpose: This paper reports an empirical examination of the societal, financial and technology-related challenges amid the ongoing pandemic (COVID-19) in the service supply chain network. Design/methodology/approach: A combination of qualitative approach (for items generation pertinent to the constructs involved) and quantitative approach (self-administered questionnaires from the top and middle management of the sampled companies) was used for data collection. In total, 272 complete responses were received and analyzed through structural equation modeling. Findings: The results provided empirical evidence that social and physical distancing, travel restrictions, work from home and lockdown practices have two conflicting effects: On one hand, these practices have contributed to the reduction of economic activities, including the low economic outlook, low productivity, high unemployment, poverty, fall in customer demands, dissatisfaction and mental health, that ultimately impacts rise financial and societal issues. On the other hand, the results revealed an insignificant influence of COVID-19 on creating technology-related challenges in the service sector. It shows that the organizations are doing well in combating the technology-related challenges amidst the current pandemic. Research limitations/implications: Findings of the inquiry recommend implications for the services industry to harmonize a comprehensive strategy and revisit the global norms in sustainable supply chain management activities that have been the backdrop in their operations for a long time. Practical implications: Findings of the inquiry recommend implications for the services industry to harmonize a comprehensive strategy and revisit the global norms in supply chain management activities that have been the backdrop in their operations for a long time. Originality/value: Prior studies in the context of the COVID-19 outbreak and its implications have given more attention to the exploratory and theoretical discussion than to empirical evidence. This paper contributes to filling this knowledge gap by empirically exploring the societal, financial and technology-related challenges created by COVID-19. The analysis in this paper covers three dimensions of the PEST model, namely economic, societal and technological factors. This study also helps in laying out a platform for investigating the PEST (political, economic, social and technological) model for guiding the services industry in strategic decision-making in a new era due to COVID-19. © 2021, Emerald Publishing Limited.
format Article
author Ajmal, M.M.
Khan, M.
Shad, M.K.
AlKatheeri, H.
Jabeen, F.
spellingShingle Ajmal, M.M.
Khan, M.
Shad, M.K.
AlKatheeri, H.
Jabeen, F.
Empirical examination of societal, financial and technology-related challenges amid COVID-19 in service supply chains: evidence from emerging market
author_facet Ajmal, M.M.
Khan, M.
Shad, M.K.
AlKatheeri, H.
Jabeen, F.
author_sort Ajmal, M.M.
title Empirical examination of societal, financial and technology-related challenges amid COVID-19 in service supply chains: evidence from emerging market
title_short Empirical examination of societal, financial and technology-related challenges amid COVID-19 in service supply chains: evidence from emerging market
title_full Empirical examination of societal, financial and technology-related challenges amid COVID-19 in service supply chains: evidence from emerging market
title_fullStr Empirical examination of societal, financial and technology-related challenges amid COVID-19 in service supply chains: evidence from emerging market
title_full_unstemmed Empirical examination of societal, financial and technology-related challenges amid COVID-19 in service supply chains: evidence from emerging market
title_sort empirical examination of societal, financial and technology-related challenges amid covid-19 in service supply chains: evidence from emerging market
publisher Emerald Group Holdings Ltd.
publishDate 2021
url https://www.scopus.com/inward/record.uri?eid=2-s2.0-85117373401&doi=10.1108%2fIJLM-04-2021-0220&partnerID=40&md5=fe8e35a071fbff69db5eb398381ae4e3
http://eprints.utp.edu.my/29402/
_version_ 1738656960844136448
score 13.211869

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