Cover Image

Impact of Total Quality Management on SMEs Sustainable Performance in the Context of Industry 4.0

This empirical study analyzes the relationship of digital Total Quality Management (TQM) or Quality 4.0 practices on the sustainable performance in Malaysian small & medium (SMEs) manufacturing industries. Based on the literature review, a research model is constructed. The study hypotheses...

Full description

Saved in:
Bibliographic Details
Main Authors: Ali, K., Johl, S.K.
Format: Article
Published: Springer Science and Business Media Deutschland GmbH 2022
Online Access:https://www.scopus.com/inward/record.uri?eid=2-s2.0-85113581076&doi=10.1007%2f978-3-030-82616-1_50&partnerID=40&md5=9388ee95035dc1b10810413580cefb3a
http://eprints.utp.edu.my/28845/
Tags: Add Tag
No Tags, Be the first to tag this record!
id my.utp.eprints.28845
record_format eprints
spelling my.utp.eprints.288452022-03-17T02:36:56Z Impact of Total Quality Management on SMEs Sustainable Performance in the Context of Industry 4.0 Ali, K. Johl, S.K. This empirical study analyzes the relationship of digital Total Quality Management (TQM) or Quality 4.0 practices on the sustainable performance in Malaysian small & medium (SMEs) manufacturing industries. Based on the literature review, a research model is constructed. The study hypotheses are formulated and analyzed by multiple regressions technique. The data was collected from 73 respondents at managerial levels from ISO 9000 certified small & medium manufacturing industries in Malaysia through a stratified sampling technique. The study results indicate positive and significant impact of soft TQM practices (top management commitment, customer focus and employee training) on financial, social, and environmental performance with R2 values of 0.839, 0.739 and 0.656, respectively. This study also indicates that hard TQM practices (process management, quality information analysis and advance manufacturing technology) significantly enhances financial (R2 = 0.775), social (R2 = 0.797) and environmental (R2 = 0.712) sustainable performance. In order to implement Quality 4.0 properly in SMEs manufacturing industries, industry personnel need to recognize the different role of hard and soft TQM. It is important that SMEs allocate resources to establish both type of TQM practices to achieve the effectiveness of the whole quality system. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG. Springer Science and Business Media Deutschland GmbH 2022 Article NonPeerReviewed https://www.scopus.com/inward/record.uri?eid=2-s2.0-85113581076&doi=10.1007%2f978-3-030-82616-1_50&partnerID=40&md5=9388ee95035dc1b10810413580cefb3a Ali, K. and Johl, S.K. (2022) Impact of Total Quality Management on SMEs Sustainable Performance in the Context of Industry 4.0. Lecture Notes in Networks and Systems, 299 . pp. 608-620. http://eprints.utp.edu.my/28845/
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
description This empirical study analyzes the relationship of digital Total Quality Management (TQM) or Quality 4.0 practices on the sustainable performance in Malaysian small & medium (SMEs) manufacturing industries. Based on the literature review, a research model is constructed. The study hypotheses are formulated and analyzed by multiple regressions technique. The data was collected from 73 respondents at managerial levels from ISO 9000 certified small & medium manufacturing industries in Malaysia through a stratified sampling technique. The study results indicate positive and significant impact of soft TQM practices (top management commitment, customer focus and employee training) on financial, social, and environmental performance with R2 values of 0.839, 0.739 and 0.656, respectively. This study also indicates that hard TQM practices (process management, quality information analysis and advance manufacturing technology) significantly enhances financial (R2 = 0.775), social (R2 = 0.797) and environmental (R2 = 0.712) sustainable performance. In order to implement Quality 4.0 properly in SMEs manufacturing industries, industry personnel need to recognize the different role of hard and soft TQM. It is important that SMEs allocate resources to establish both type of TQM practices to achieve the effectiveness of the whole quality system. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
format Article
author Ali, K.
Johl, S.K.
spellingShingle Ali, K.
Johl, S.K.
Impact of Total Quality Management on SMEs Sustainable Performance in the Context of Industry 4.0
author_facet Ali, K.
Johl, S.K.
author_sort Ali, K.
title Impact of Total Quality Management on SMEs Sustainable Performance in the Context of Industry 4.0
title_short Impact of Total Quality Management on SMEs Sustainable Performance in the Context of Industry 4.0
title_full Impact of Total Quality Management on SMEs Sustainable Performance in the Context of Industry 4.0
title_fullStr Impact of Total Quality Management on SMEs Sustainable Performance in the Context of Industry 4.0
title_full_unstemmed Impact of Total Quality Management on SMEs Sustainable Performance in the Context of Industry 4.0
title_sort impact of total quality management on smes sustainable performance in the context of industry 4.0
publisher Springer Science and Business Media Deutschland GmbH
publishDate 2022
url https://www.scopus.com/inward/record.uri?eid=2-s2.0-85113581076&doi=10.1007%2f978-3-030-82616-1_50&partnerID=40&md5=9388ee95035dc1b10810413580cefb3a
http://eprints.utp.edu.my/28845/
_version_ 1738656891446231040
score 13.211869

Similar Items