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Performance evaluation on quality of asian e-government websties: an AHP approach

Abstract: The concept of website quality is consisting of many criteria: quality of service perspective, a user perspective, a content perspective or indeed a usability perspective. This research conducts some tests to measure the quality of e-government website of five Asian countries via web diagn...

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Main Authors: Dominic P, Dhanapal Durai, Handaru, Jati, Kannabiran, G.
Format: Citation Index Journal
Published: Inderscience 2010
Subjects:
TA Engineering (General). Civil engineering (General)
Online Access:http://eprints.utp.edu.my/1543/1/IJBIS-Jati_AHP_DOMINIC.pdf
http://eprints.utp.edu.my/1543/
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spelling my.utp.eprints.15432017-01-19T08:24:38Z Performance evaluation on quality of asian e-government websties: an AHP approach Dominic P, Dhanapal Durai Handaru, Jati Kannabiran, G. TA Engineering (General). Civil engineering (General) Abstract: The concept of website quality is consisting of many criteria: quality of service perspective, a user perspective, a content perspective or indeed a usability perspective. This research conducts some tests to measure the quality of e-government website of five Asian countries via web diagnostic tools online. We propose a methodology for determining and evaluate the best e-government sites based on many criteria of website quality. The approach has been implemented using analytical hierarchy process (AHP), the proposed model uses the AHP pairwise comparisons and the measure scale to generate the weights for the criteria which are much better and guarantee more fairly preference of criteria. Applying AHP approach for website evaluation has resulted in significant acceleration of implementation, raised the overall effectiveness with respect to the underlying methodology and ultimately enabled more efficient procedure. The result of this study confirmed that the e-government websites of Asian are neglecting performance and quality criteria. Inderscience 2010 Citation Index Journal PeerReviewed application/pdf http://eprints.utp.edu.my/1543/1/IJBIS-Jati_AHP_DOMINIC.pdf Dominic P, Dhanapal Durai and Handaru, Jati and Kannabiran, G. (2010) Performance evaluation on quality of asian e-government websties: an AHP approach. [Citation Index Journal] http://eprints.utp.edu.my/1543/
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
topic TA Engineering (General). Civil engineering (General)
spellingShingle TA Engineering (General). Civil engineering (General)
Dominic P, Dhanapal Durai
Handaru, Jati
Kannabiran, G.
Performance evaluation on quality of asian e-government websties: an AHP approach
description Abstract: The concept of website quality is consisting of many criteria: quality of service perspective, a user perspective, a content perspective or indeed a usability perspective. This research conducts some tests to measure the quality of e-government website of five Asian countries via web diagnostic tools online. We propose a methodology for determining and evaluate the best e-government sites based on many criteria of website quality. The approach has been implemented using analytical hierarchy process (AHP), the proposed model uses the AHP pairwise comparisons and the measure scale to generate the weights for the criteria which are much better and guarantee more fairly preference of criteria. Applying AHP approach for website evaluation has resulted in significant acceleration of implementation, raised the overall effectiveness with respect to the underlying methodology and ultimately enabled more efficient procedure. The result of this study confirmed that the e-government websites of Asian are neglecting performance and quality criteria.
format Citation Index Journal
author Dominic P, Dhanapal Durai
Handaru, Jati
Kannabiran, G.
author_facet Dominic P, Dhanapal Durai
Handaru, Jati
Kannabiran, G.
author_sort Dominic P, Dhanapal Durai
title Performance evaluation on quality of asian e-government websties: an AHP approach
title_short Performance evaluation on quality of asian e-government websties: an AHP approach
title_full Performance evaluation on quality of asian e-government websties: an AHP approach
title_fullStr Performance evaluation on quality of asian e-government websties: an AHP approach
title_full_unstemmed Performance evaluation on quality of asian e-government websties: an AHP approach
title_sort performance evaluation on quality of asian e-government websties: an ahp approach
publisher Inderscience
publishDate 2010
url http://eprints.utp.edu.my/1543/1/IJBIS-Jati_AHP_DOMINIC.pdf
http://eprints.utp.edu.my/1543/
_version_ 1738655135429558272
score 13.211869

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