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Flexibility Concept: Facilitating Post-sale Changes in Online Reservation System

The implementation concept of virtual intermediate, so called intelligent systems, to Business to Consumer (B2C) applications enhances the flexibility of B2C systems up to a certain level. This paper raises the question if the current intermediate systems are flexible enough? Current intelligent...

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Main Authors: Mushtaq, Arif, Sulaiman, Suziah, Riaz, Sadia
Format: Citation Index Journal
Published: Engg Journals Publications 2009
Subjects:
T Technology (General)
Online Access:http://eprints.utp.edu.my/1085/1/IJCSE09-01-03-08.pdf
http://www.enggjournals.com/ijcse/
http://eprints.utp.edu.my/1085/
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spelling my.utp.eprints.10852017-01-19T08:25:51Z Flexibility Concept: Facilitating Post-sale Changes in Online Reservation System Mushtaq, Arif Sulaiman, Suziah Riaz, Sadia T Technology (General) The implementation concept of virtual intermediate, so called intelligent systems, to Business to Consumer (B2C) applications enhances the flexibility of B2C systems up to a certain level. This paper raises the question if the current intermediate systems are flexible enough? Current intelligent intermediate systems provide flexibility only in terms of general information, which could be more useful in taking decisions with respect to pre-sale flexibility. Actual replacement of human agent with a virtual intermediate system could be attainable in a postsale flexibility scenario, if it is really supported in terms of ‘flexibility’. In this paper we propose how to deal post-sale flexibility in online airline reservation systems. This is achieved with the help of different scenarios related to customer service life cycle. This paper proposes incorporation of missing stages within the customer service life cycle, intended to enhance the functionality of existing systems. Engg Journals Publications 2009 Citation Index Journal PeerReviewed application/pdf http://eprints.utp.edu.my/1085/1/IJCSE09-01-03-08.pdf http://www.enggjournals.com/ijcse/ Mushtaq, Arif and Sulaiman, Suziah and Riaz, Sadia (2009) Flexibility Concept: Facilitating Post-sale Changes in Online Reservation System. [Citation Index Journal] http://eprints.utp.edu.my/1085/
institution Universiti Teknologi Petronas
building UTP Resource Centre
collection Institutional Repository
continent Asia
country Malaysia
content_provider Universiti Teknologi Petronas
content_source UTP Institutional Repository
url_provider http://eprints.utp.edu.my/
topic T Technology (General)
spellingShingle T Technology (General)
Mushtaq, Arif
Sulaiman, Suziah
Riaz, Sadia
Flexibility Concept: Facilitating Post-sale Changes in Online Reservation System
description The implementation concept of virtual intermediate, so called intelligent systems, to Business to Consumer (B2C) applications enhances the flexibility of B2C systems up to a certain level. This paper raises the question if the current intermediate systems are flexible enough? Current intelligent intermediate systems provide flexibility only in terms of general information, which could be more useful in taking decisions with respect to pre-sale flexibility. Actual replacement of human agent with a virtual intermediate system could be attainable in a postsale flexibility scenario, if it is really supported in terms of ‘flexibility’. In this paper we propose how to deal post-sale flexibility in online airline reservation systems. This is achieved with the help of different scenarios related to customer service life cycle. This paper proposes incorporation of missing stages within the customer service life cycle, intended to enhance the functionality of existing systems.
format Citation Index Journal
author Mushtaq, Arif
Sulaiman, Suziah
Riaz, Sadia
author_facet Mushtaq, Arif
Sulaiman, Suziah
Riaz, Sadia
author_sort Mushtaq, Arif
title Flexibility Concept: Facilitating Post-sale Changes in Online Reservation System
title_short Flexibility Concept: Facilitating Post-sale Changes in Online Reservation System
title_full Flexibility Concept: Facilitating Post-sale Changes in Online Reservation System
title_fullStr Flexibility Concept: Facilitating Post-sale Changes in Online Reservation System
title_full_unstemmed Flexibility Concept: Facilitating Post-sale Changes in Online Reservation System
title_sort flexibility concept: facilitating post-sale changes in online reservation system
publisher Engg Journals Publications
publishDate 2009
url http://eprints.utp.edu.my/1085/1/IJCSE09-01-03-08.pdf
http://www.enggjournals.com/ijcse/
http://eprints.utp.edu.my/1085/
_version_ 1738655107936944128
score 13.211869

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